PEAK Matrix®
Multi-process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2025
Advances in new-age technology have expanded the ambit of MPHRO service providers to broaden their service delivery capabilities. With AI-enabled personalization and data-backed insights, providers are able to cater to the emerging buyer needs around enhancing talent acquisition and management strategies beyond just catering to transactional processes and regulatory compliance. Buyers are using this opportunity to enhance their talent management strategies centered around skills.
In addition, as the market matures, new buyer segments are emerging, such as mid-market buyers and GCCs, as they seek external support to enhance HR processes at a reduced cost. Providers are enhancing their capabilities to gain first-mover advantage in this untapped buyer segment.
The report will assist stakeholders (service providers, enterprises, and technology providers) to better understand the current state of the marketing service provider landscape.
This report is available to members.