Service Provider Health Check – C2Q24 Results

The Service Provider Health Check is a quarterly report that evaluates leading IT-BP providers’ financial and operational health. It empowers enterprises with key insights to assess provider resilience, helping them make decisions for RFP evaluations, contract negotiations, and risk management. The report covers nine major providers and compares and analyzes their growth, profitability, talent strategies, and cash flow utilization, helping enterprises confidently navigate an evolving business landscape.

The report addresses four key enterprise needs:

• Preliminary provider evaluation: acts as an initial check to evaluate and shortlist providers for RFPs
• Strategic insights: highlights how providers’ behaviors are adapting to a shifting macroeconomic landscape, supporting sourcing and negotiation strategies
• Contract optimization: facilitates effective pricing and contract negotiations
• Risk mitigation: enhances supplier risk assessments by regularly evaluating providers’ overall business health