Riding Next Wave of Growth: Evolving Third-party UK and Ireland BPS Landscape

The UK and Ireland (UKI) economic landscape has been disrupted by the double headwinds of Brexit and the COVID-19 pandemic in the last 12-18 months. This has had a bearing on the strategic outlook and operating models for almost all industries in UKI, including Business Process Services (BPS) outsourcing. While the market is expected to rebound over the next few years, it is important for service providers and enterprises to assess their directional accuracy and strategic intent, bearing in mind the rapidly evolving business environment in UKI and globally.

In this report, Everest Group takes a close look at the growth potential, emerging demand drivers, evolving sourcing models, key challenges, and the overall competitive landscape of the BPS outsourcing market. This report will enable both enterprise and service provider decision-makers to make informed strategic decisions and capital allocations across people, process, and technology.