Multi-process Human Resources Outsourcing (MPHRO) – State of the Market Report 2021
The pandemic has brought with it multiple challenges for organizations as well as service providers. The economic crisis associated with the pandemic and the need to rapidly adapt to a new remote working environment has affected organizations’ ability to effectively manage their operations. Cost pressures, coupled with dynamic regulatory changes, and the need to ensure employee experience, have forced enterprises to review their HR service delivery model. While COVID-19, did result in slowing down the MPHRO market, we expect the demand to pick back up, primarily driven by the enterprises’ need to future-proof their HR function.
In this report, we analyze the key trends, drivers, and investment themes of the MPHRO market. We focus on:
- Key challenges brought by COVID-19 and its impact on the MPHRO market
- Key buyer adoption and solution trends
- Service provider landscape and key investment themes
This report is available to members.