Multi-Process Human Resource Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2021

The global Multi-process Human Resources Outsourcing (MPHRO) market grew at a steady rate in 2019 but experienced short-term disruption due to COVID-19 in 2020. While on the one hand, the pandemic impacted contract renewals and large-scale initiatives, on the other hand, increasing demand for immediate cost takeout / cash unlock and digitalization accelerated new digital initiatives and drove growth in MPHRO.

In 2019, large-scale transformation deals, increasing number of first-time outsourcers (especially in the SMB and mid-market segment), and increasing demand for next-generation technology were factors driving market growth. Considering these, service providers are enhancing their capabilities in these areas to support enterprise clients on their journeys toward a next-generation HR operating model.

This research aims to help providers benchmark their capabilities against their competitors and buyers / potential buyers to evaluate different service providers based on their sourcing needs. We analyze:

• Relative positioning of 20 service providers on the Everest Group PEAK Matrix® for MPHRO
• MPHRO service provider landscape
• Key strengths and limitations for service providers