Scope
In this research, we study the following solution providers: Accenture, Capgemini, Cognizant, DigiBlu, Digital Workforce, DXC Technology, Exela Technologies, EXL, Genpact, HCL Technologies, Hexaware, IBM, Infosys, Mphasis, NTT DATA, PwC, Symphony, qBotica, RPATech, Sutherland Global Services, TCS, Tech Mahindra, Wipro, and WNS
Contents
Each service provider profile captures the following IABP-specific details:
- Solutions suite and scope of operations: key leaders, technology solutions, FTEs, and recent developments
- Delivery locations: country-level details of key delivery locations worldwide
- Capabilities and clients: major engagements, revenue split by geography, FTE split by process coverage, and the number of contracts by buyer size
- Technology solutions: brief profiles of key technology solutions
- Everest Group assessment: position of the service provider on the Everest Group PEAK Matrix, market share & delivery capability assessment, and overall remarks on the capabilities of service providers
Membership
Service Optimization Technologies (SOT)
Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)
Customer Experience Management (CXM) Services, including Contact Center Outsourcing
Finance & Accounting Outsourcing
Healthcare Payer and Provider Business Process
Life Sciences Business Process
HR Services and Technology
Insurance - Business Process Outsourcing (BPO)
Procurement Outsourcing
Recruitment Process (RPO)
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