AI is evolving unprecedentedly, with generative and agentic AI emerging as transformative forces driving enterprise reinvention. While generative AI continues to deliver significant value through content creation, workflow automation, and decision intelligence, advances in agentic AI are elevating the impact further – enabling autonomous operations, adaptive learning, and real-time orchestration. Together, these innovations are accelerating AI adoption across industries, propelling organizations beyond pilots to enterprise-scale strategic transformation.
As enterprises expand their AI initiatives, the focus is shifting toward achieving measurable business outcomes, developing modular and scalable AI architectures, and reinforcing governance frameworks. Organizations are increasingly emphasizing responsible AI principles, security, and compliance while ensuring agility and interoperability across platforms. Simultaneously, there is a clear movement toward value-based partnerships, with pricing and engagement models centered around outcomes and shared success.
-
Artificial Intelligence (AI) and Generative AI Services PEAK Matrix® Assessment 2025
In this report, Everest Group comprehensively evaluates 27 AI and generative AI providers, benchmarking them on market impact, vision, and capabilities. It features detailed provider profiles that highlight service portfolios, proprietary IP, innovation investments, and case studies. The report also offers key insights into buyer priorities, sourcing trends, and actionable recommendations to help enterprises make informed decisions in a rapidly evolving AI services ecosystem.
Scope
- All industries and geographies
- The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading AI and generative AI providers, client reference checks, and an ongoing analysis of the AI and generative AI services market
Contents
This report features detailed assessments, including profile overviews, key solutions, investments, and case studies of 27 providers that focus on AI and generative AI services.
READ ON -
Artificial Intelligence (AI) and Generative AI Services PEAK Matrix® Assessment 2024
In this report, we analyze 30 AI and generative AI providers featured on Everest Group’s Artificial Intelligence (AI) and Generative AI Services PEAK Matrix® Assessment 2024 and highlight each provider’s strengths and limitations. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
Scope
- All industries and geographies
- The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading AI and generative AI providers, client reference checks, and an ongoing analysis of the AI and generative AI services market
Contents
In this report, we examine:
- The AI provider landscape
- AI and Generative AI Services PEAK Matrix® characteristics
- Enterprise sourcing considerations
READ ON
What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
