How AI is transforming enterprise software into living systems

Generative AI, intelligent agents, and frontier models are giving rise to a new category of software that I believe will redefine how work gets done. For decades, we have built systems of record and systems of engagement; now, we are entering the era of systems of work.

These systems are fundamentally more dynamic and more valuable, but they are concurrently more demanding. The mandate for business leaders is clear: you cannot manage systems of work with traditional software development, sourcing, and governance models.