The 2026 BPO Realignment: Trends & Pricing Redefining Ops

Across business functions, a new Business Process Outsourcing (BPO) reality is taking shape – one focused on trends and pricing. Intensifying cost pressures, rapid AI adoption, and evolving talent dynamics are pushing traditional pricing models to a breaking point. As automation matures and outcome-based contracting gains ground, organizations must rethink how value is defined, measured, and negotiated across Finance & Accounting, Procurement, Supply Chain, and HR.

Join Everest Group experts Amir Khan, Practice Director, Mustafa Pitolwala, Practice Director and Kunal Verma, Vice President, on April 28 for a forward-looking webinar on The 2026 BPO Realignment: Trends & Pricing Redefining Ops. They will unpack emerging trends, decode next-generation pricing strategies, and share how enterprises can structure smarter, value-driven deals in an increasingly AI-powered services landscape.

What questions will the webinar answer for the participants?

• Where is service premiumization emerging in BPO, and what capabilities are buyers willing to pay more for?
• How can organizations structure next-generation BPO deals that balance cost efficiency, innovation, and outcome-based value?
• How are AI, automation, and talent shifts reshaping pricing models across F&A, Procurement, Supply Chain, and HR outsourcing?

Who should attend?

• Head of Procurement
• Sourcing and Vendor Managers
• Chief Procurement Officers
• Procurement Managers
• CIOs
• CTOs
• Head of Finance
• CFO
• Head of HR
• CHRO
• Head of Supply Chain
• Head of Transformation
• Directors and VPs

Unable to join us live? Register anyway!

All registrants will receive an email, typically within 1-2 business days of the live session, containing the link to session slides and on-demand playback.