GCC Setups: Evolving Expectations, Engagement Models, and Commercial Strategy

The Global Capability Center (GCC) market is entering a new phase of growth, with over 300 GCC setups in offshore-nearshore regions in the past year, nearly half of which involve provider partnerships. Enterprises are making GCCs central to their insourcing strategies, with emerging market segments like mid-market firms and first-time adopters raising expectations for value, flexibility, and risk – pushing providers to compete with sharper solutions and adaptable models.

In this webinar, we’ll unpack the latest trends reshaping the provider-supported GCC setup landscape, the strategies enterprises and providers need to succeed, and the pitfalls to avoid.

We’ll also take a closer look at what enterprises prioritize in GCC setup deals and how solution and pricing approaches in Build Operate Transfer (BOT) and Assisted Build Out (ABO) models can be structured for lasting success.

What questions will the webinar answer?

• • How is the GCC setup landscape evolving, and what role are providers playing?

• • What factors do enterprises prioritize when building the business case and evaluating provider proposals?

• • Which engagement models, such as BOT and Assisted Build Out, are best suited to different scenarios?

• • How can commercial and pricing strategies be designed to ensure alignment and long-term value?

• • What common pitfalls derail GCC setup deals, and how can enterprises and providers avoid them?

Who should attend?

• • Executives focused on GCC partnerships

• • Solution architects / pre-sales leaders

• • Pricing and commercial leaders

• • CIO, COO, CFOs exploring or scaling GCCs

• • GBS and shared services leaders

• • GCC heads and corporate strategy teams