Skilling for Scale: How GCCs are Building the Workforce of Tomorrow, Today

Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a cornerstone for sustaining growth and maintaining global competitiveness.

Everest Group hosted an exclusive LinkedIn Live session featuring Ashish Sehdev (Everest Group), Sharada Nandakumar (Voya India), Harpreet Bedi (GSK), Anish Sahay (Nasscom), and Amit Vaish (Optum India) to spotlight the winners of the Nasscom GCC Awards category – Excellence in Building Talent for the Future. The discussion shared learnings and best practices from GCC initiatives that strengthened domain expertise, fostered leadership development, enhanced technical skills, improved diversity, elevated employer branding, and drove tech adoption across talent programs, while leveraging external ecosystems to advance skilling efforts.

This conversation was tailored for GBS/GCC leaders, including CHROs, L&D leaders, enterprise technology and operations executives, and transformation stakeholders aiming to enhance their talent development initiatives.

During this in-depth LinkedIn Live, the speakers explored:

✔️Brand & culture as talent magnets: Tactics GCCs used to attract and retain high-potential talent – including what worked in Tier-1 hubs vs. emerging Tier-2/3 cities, and new moves to deepen domain and soft-skill capabilities

✔️The shift from support to innovation: How rapid tech, domain, and soft-skill demands reshaped GCC talent strategies

✔️Forging next-gen leaders: Proven approaches to strengthening the mid-to-senior pipeline and building a resilient bench for global roles

✔️Tech-powered learning at scale: Where AI, ML, and gamified platforms met partnerships with startups, academia, and accelerators to accelerate domain and leadership skills

Missed the event? Catch the full recording to learn how leading GCCs are future-proofing their talent strategies.