Leading with Intelligence: Building the Next Generation of Customer Loyalty in the AI Era

Artificial Intelligence (AI) is set to become the foundation of loyalty programs, powering hyper-personalization, real-time engagement, and predictive insights, creating new opportunities to strengthen brand-consumer relationships.

Join this webinar to hear our experts explore the future of customer loyalty, uncovering key shifts and innovations that will help marketing and loyalty leaders design programs that drive deeper engagement, retention, and long-term growth.

This session is a must-attend for CMOs, Chief Customer Officers, and loyalty leaders looking to navigate rising customer acquisition costs, tightening budgets, and increasing demands for personalization and value. Attendees will learn how to define and execute the next phase of customer engagement to deliver measurable business impact.

What questions will the webinar answer for the participants?

• How is AI transforming the loyalty landscape, from personalization to predictive engagement?
• What emerging trends, such as the use of first-party data, partnerships/coalition models, experiential rewards, and embedded loyalty in digital ecosystems, are shaping the future of loyalty?
• How can CMOs and loyalty leaders redesign their programs to move beyond transactional rewards and create emotional, long-term connections with customers?

Who should attend?

• CIOs
• CTOs
• CMOs
• Marketing function heads
• Customer success function heads
• Senior marketing executives