Hype vs. Reality: Why Some AI Programs Scale - While Others Plateau

AI has moved from experimentation to expectation, yet scalable ROI remains uneven. While some initiatives are delivering measurable impact, many are stalled in pilot mode.

Hear from Everest Group’s Vice President, Chhandak Biswas and Practice Director, Dhruv Khosla, as they’ll be joined by Michael Windler from NerdWallet. Together they’ll examine what separates AI programs that scale profitably, compared to those that plateau.

We’ll cut through the hype to explore the operational, data, and governance realities shaping outcomes, and share practical lessons to help turn AI investment into sustained, enterprise-wide value.

During this in-depth LinkedIn Live, we’ll discuss:

• Where is AI delivering measurable ROI today in CX operations?
• What organizational changes are required to make AI stick?
• What are the biggest mistakes enterprises are making right now?