Get Ahead of 2026’s Biggest CX Shifts with Practical Insights that Drive Real Impact

Customer experience is approaching a critical inflection point. By 2026, CX transformation and AI adoption will be deeply intertwined as levers reshaping how contact centers are staffed, managed, and measured.

This webinar examines how advances in AI are changing day-to-day CX operations, from how agents are supported and decisions are made, to how knowledge is delivered, languages are bridged in real time, and service models scale without proportional cost increases. As enterprises move from pilots to enterprise-wide deployment, CX leaders must make deliberate choices about their operating model, talent mix, channel strategy, and technology foundations.

Join Everest Group experts to understand which CX and AI trends will matter most in 2026, how they will impact customers and frontline teams, and what actions CX leaders should take now to build resilient, future-ready contact center operations.

Walk away with:

• A clear view of the most disruptive AI trends arriving in 2026
• Guidance to avoid missteps and mis investments in an increasingly crowded AI landscape
• Actionable insights to build a future-ready CX strategy that drives measurable impact

Don’t miss your chance to prepare for the year AI redefines customer experience.

 What questions will the webinar answer for the participants?

1. What major customer experience trends spanning technology, operations, customer expectations, and service models that will shape the CX landscape in 2026?
2. How should enterprises rethink their contact center strategy, talent mix, channel architecture, and technology stack to meet rising customer demands and economic pressures in 2026?
3. What actions should CX leaders take today to stay ahead?

Who should attend?

• VP / SVP / Head of Customer Experience
• VP / Head of Customer Service / Contact Center
• Chief Customer Officer
• Director of Digital Transformation
• Director / VP
• Contact Center Technology
• CIO / CTO, VP
• Director of IT for CX
• Customer Operations
• Head of AI Strategy

Unable to join us live? Register anyway!

All registrants will receive an email, typically within 1-2 business days of the live session, containing the link to session slides and on-demand playback.