Synergizing Data and Intelligence (D&I) with Operations

The Banking and Financial Services (BFS) industry is adapting to swiftly evolving macro, consumer, advisor, employee, competitive, and regulatory dynamics while navigating cost pressures. To overcome these challenges, BFS enterprises must transform rapidly and implement integration initiatives. These initiatives will increase operational efficiencies and enhance end-user experience.

Today, this evolution’s cornerstone lies in the strategic pivot toward optimized servicing capabilities via digital integration, manifesting across two key dimensions: front-back integration and Data and Intelligence (D&I) integration in operations. These processes allow enterprises to ensure a unified customer experience and drive efficiency and agility throughout operational workflows.

In this report, we explore the necessity of embedding D&I into business processes and examine D&I adoption’s current maturity in BFS enterprises.