Services Procurement – Service Provider Landscape with PEAK Matrix® Assessment 2020: Unlocking the True Potential of Services Procurement

While temporary labor still constitutes a major proportion of MSP managed spend, services procurement has also managed to garner significant share over the past few years, with its share in the total spend managed by MSPs increasing steadily. As the MSP market matures, more and more buyers are entrusting MSPs to manage spend categories beyond temporary labor management. This provides new avenues of growth to MSPs but also poses a threat to providers that fail to diversify their offerings in terms of specialized offerings for different contingent spend categories and integration of specific technology modules to manage freelancers / services procurement with mainstream VMS products.

In this research, we classify 16 services procurement service providers on Everest Group’s proprietary PEAK Matrix® framework to identify Leaders, Major Contenders, and Aspirants in the services procurement service provider market.