Property and Casualty (P&C) Insurance BPS Provider Compendium 2025

The Property and Casualty (P&C) insurance industry is rapidly transforming, driven by volatile market conditions, cost pressures, and increasing operational complexities. As insurers strive for profitable growth and agility, they are reconfiguring core operations and sourcing models to enable intelligent workflows, integrated ecosystems, and accountable service delivery. This shift has elevated the role of third-party providers in enabling front-, middle-, and back-office transformation through technologies such as generative AI, cloud-native platforms, and data-driven decisioning.

This compendium report offers an in-depth look at 19 featured providers. As insurers face rising cost pressures, regulatory shifts, and digital disruption, sourcing models are evolving to prioritize transformation, agility, and domain depth. This report enables enterprise buyers to evaluate providers not just by market positioning, but also by operational characteristics, including buyer size served, functional strengths and capabilities, technology solutions and global delivery footprint.

Each profile offers a detailed view of provider-specific capabilities, including functional strengths across the insurance value chain, technology solutions, client portfolios, and key delivery locations. The compendium enables enterprise leaders to make informed decisions by providing the actionable intelligence needed to assess strategic fit, compare transformation readiness, and align provider selection with evolving business and operational priorities in the P&C insurance landscape.