Executive Briefs
Service Provider Health Check: BPS – C2Q25 Results
The Service Provider Health Check – BPS is a quarterly report that evaluates leading BPS providers’ financial and operational health. It equips enterprises with key insights for Request for Proposal (RFP) evaluations, contract negotiations, and risk management. In this report, we analyze nine key providers – Concentrix, Conduent, EXL, Firstsource, Genpact, TaskUs, TELUS Digital, Transcom, and WNS – and compare their growth, profitability, and cash flow utilization to help enterprises navigate an evolving business landscape.
The report addresses four key enterprise needs: preliminary provider evaluation for RFPs, strategic insights on provider adaptability to macroeconomic shifts, contract optimization for effective pricing and negotiations, and risk mitigation to strengthen supplier risk assessments.
Some reports are complimentary and others require a qualifying membership.