State of the Market
IT Services for Telecom State of the Market 2025
The global IT services for telecom market is growing slowly, driven by macroeconomic headwinds, regulatory complexities, market saturation, and an increasingly complex cyber-risk landscape. Despite these challenges, telecom enterprises are ramping up investments in AI-enabled operations, cloud-native OSS/BSS modernization, API-led 5G monetization, and application portfolio transformation, and outcome-linked managed services models. These priorities highlight a sharpened enterprise focus on enhancing service agility, operational efficiency, and monetization in an evolving digital landscape.
In this report, we present an outlook on the global IT services market for the telecom sector, outlining key trends across geographies, service segments, and evolving buyer expectations, investment priorities, and telecom use cases. The analysis is based on Everest Group’s annual RFI process, interactions with leading IT providers, client reference checks, enterprise conversations, and ongoing tracking of the telecom IT services market.
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