PricePoint™: Q4 2017

Scope

PricePoint Q4 2017 includes the following:

Contents

This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:

The report also contains the aggregated impact of these drivers on pricing in Q4 2017 and the outlook for Q1 2018.

The featured research includes:

• Assessment of pricing drivers in ITO and BPO, including:
  • Buy-side dynamics
  • Supply-side dynamics
  • Key macroeconomic factors
  • Overall impact of the drivers on pricing in Q4 2017
  • Pricing outlook for Q1 2018
• Featured research
  • Infrastructure support tools – landscape and commercial models
  • Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix:
  • Supply-side drivers including resource utilization, support costs, and service provider financial performance
  • Macroeconomic factors including operating cost inflation and foreign exchange rates
• Overview of infrastructure support tools’ landscape
• Most preferred toolset for different functionalities
• Classification of tools based on their occurrence in contracts
• Commercial models employed by service providers for different tools
• Competitive differentiators employed by providers

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