Digitizing the Lending Life Cycle – Platforms, Processes, and Priorities for a Real-time Future
The convergence of AI, cloud, embedded finance, and evolving regulatory demands is significantly transforming the lending landscape. As traditional lending approaches face mounting pressure from digital-first players and rising borrower expectations, financial institutions are reimagining their platforms and processes to enable real-time, autonomous, and inclusive credit delivery.
This report explores Everest Group’s latest view on digitizing the lending life cycle. We present an end-to-end framework that spans key lending processes such as origination, servicing, and collections, and how Systems of Execution (SoE), agentic AI, and modular digital architectures are reshaping them. We also evaluate how document management, credit decisioning, and legacy system transformation are emerging as high-impact subprocesses ripe for automation.
Through a detailed analysis of enterprise modernization priorities, emerging technology enablers, and region-specific adoption patterns, the report delivers a forward-looking view on how lenders are transforming their operations to meet evolving customer, compliance, and competitive demands. It also presents a comparative analysis of 15 leading technology providers across consumer, corporate, and mortgage lending segments – drawing insights from real-world case studies and platform innovations. As the industry pivots toward just-in-time, embedded, and hyper-personalized lending, this study helps lenders and technology partners align strategies, accelerate execution, and unlock operational agility.
This report is available to members.