Global In-house Center (GIC) / Shared Services Membership

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The Global In-house Center (GIC) /
Shared Services Membership

Helping enterprises unlock value in their Shared Services / Global In-house centers by optimizing service delivery, talent strategies, and location selection


About the Membership

Our Shared Services / GIC research explores how GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.

Our GIC membership offers pragmatic insights into capabilities GICs need to deliver high impact, and recommends best practices to help build these capabilities and accelerate adoption.

Our Coverage

Sustained GIC-oriented research on the role of Shared Services / GICs in the delivery of services across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.

Members have unlimited access for their GIC team members, as well as other service delivery-related roles in their business, regardless of location.

Understand the Market Landscape, Gain Peer Intelligence, Improve Your Performance

Track market growth and trends, emerging solution models, service provider developments, thought leadership


Assess your strategic outsourcing and benchmark against peers


Case studies, tools & diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas

Members also enjoy access to additional services such as:
  • Data cuts: Information and data extracts from our published research databases
  • Analyst inquiry: Access to leading experts for discussion and debate and validation of your strategies and approaches
  • Virtual Roundtables: Executive discussions on priority topics facilitated by expert analysts to enable group learning

How We’re Different

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What and How

Providing perspectives on both service provider capabilities and peer-to-peer evaluations of capabilities and performance

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Dedicated Focus

Sustained GIC-oriented research on the role of Shared Services/GICs in the delivery of services across information technology, business process, and engineering services

Recent research from Everest Group Recent Shared Services / GIC Research

View all

Data & Analytics Maturity in GICs | Pinnacle Model™ Analysis 2019

As technology adoption increases exponentially, organizations are confronted with the challenge of dealing with the proliferation o[...]
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Webinar Deck: How Enterprises Are Leveraging Data & Analytics to Deliver 2X More Value from Their Shared Services Centers

On May 21, Everest Group held a webinar titled, “How Enterprises Are Leverag[...]
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Risk Radar Newsflash | Impact of India-Pakistan Conflict on Global Services Industry

The South Asian region experienced a severe escalation of conflict in the last week of February 2019 between India [...]
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How to Drive Global Ownership From Global In-house Centers

Business needs of global organizations are evolving, and so are their Global In-house Centers (GICs) or Shared Services Centers (SSCs). Havin[...]
See Report