Global In-house Center (GIC) / Shared Services Membership

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The Global In-house Center (GIC) /
Shared Services Membership

Helping enterprises unlock value in their Shared Services / Global In-house centers by optimizing service delivery, talent strategies, and location selection

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About the Membership

Our Shared Services / GIC research explores how GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.

Our GIC membership offers pragmatic insights into capabilities GICs need to deliver high impact, and recommends best practices to help build these capabilities and accelerate adoption.

Our Coverage

Sustained GIC-oriented research on the role of Shared Services / GICs in the delivery of services across information technology, business process, and engineering services, including the services portfolio, operating models, locations, talent models, and the impact of disruptive trends.

Members have unlimited access for their GIC team members, as well as other service delivery-related roles in their business, regardless of location.


Understand the Market Landscape, Gain Peer Intelligence, Improve Your Performance


Track market growth and trends, emerging solution models, service provider developments, thought leadership

 

Assess your strategic outsourcing and benchmark against peers

 

Case studies, tools & diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas

Members also enjoy access to additional services such as:
  • Data cuts: Information and data extracts from our published research databases
  • Analyst inquiry: Access to leading experts for discussion and debate and validation of your strategies and approaches
  • Virtual Roundtables: Executive discussions on priority topics facilitated by expert analysts to enable group learning

How We’re Different


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What and How

Providing perspectives on both service provider capabilities and peer-to-peer evaluations of capabilities and performance

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Dedicated Focus

Sustained GIC-oriented research on the role of Shared Services/GICs in the delivery of services across information technology, business process, and engineering services

Recent research from Everest Group Recent Shared Services / GIC Research

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Innovative Talent Practices to Build the GBS of the Future

Talent needs of the future are fast approaching an inflection point, with significant ramifications for companies across geographies and indu[...]
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Scaling Up the Adoption of Automation Solutions – The Evolving Role of Global In-house Centers

In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started eme[...]
See Report

Building the Insurance BPS Workforce of the Future

The Indian insurance BPS industry (offshore/nearshore services) employs 64,000-68,000 FTEs, accounting for 65-70% of the total insurance BPS workforc[...]
See Report

Assessing the Ability of GICs to Deploy a Utility-based Delivery Model

A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions (such as r[...]
See Report