Digital Transformation

Ready or not – it’s here!

Digital transformation in enterprises is coming. Are you ready?

Is Your Digital Transformation Strategy Successful?

As you are keenly aware, today’s business climate requires enterprises to embrace successful digital transformation strategies.

The stage is set. New entrants into the market that were born digital are disrupting once stable industries. Customers demand updated digital experiences. Fast moving traditional businesses are transforming at a rate that enables them to compete with the disruptors and requires their competitors to respond. Digital transformation is no longer a luxury or differentiator – but a requirement to compete

Digital transformation is a journey

Given that the language of digital transformation sounds technical – robotics processing automation (RPA), artificial intelligence (AI), cloud adoption, social media, analytics, Internet of Things (IoT), cyber security, mobility, etc. – it is tempting to engage as though the digital strategy merely requires a series of technology implementations. In reality, digital transformations are journeys. More accurately, they are a series of journeys.

Success on a digital transformation journey

The elements of success for a digital transformation journey are broader than the successful implementation of technology. A good digital transformation strategy will enable your organization to address all the parts of the business and delivery model that require change. Those elements include:

  • Business processes: the way you develop your strategy, fund and govern your initiatives can either impede or enable success
  • Sales & delivery: having an impact on how an enterprise sells and delivers to the end customer is at the heart of digital transformation
  • Culture: outdated mindsets and historical modes of operation are frequently in conflict with what is required to perform at the speed of digital
  • IT delivery model­: while digital transformation strategies are not all about technology, having an IT delivery model that is aligned with the demands of an agile, as-a-Service business environment in critical
  • Innovation: the ability to both innovate and adopt innovation is more challenging than one would image in businesses that previously succeeded on quality and efficiency dimensions
  • Talent model: a digital world not only requires a different set of skills, but different ways in which people work together to accomplish tasks
La Defense, Paris, France

Digital Transformation versus Digital Projects

What is the Difference between Digital Transformation and a Digital Project?

When businesses use digital technologies, it does not mean that they are in the process of a digital transformation.  Digital transformation is the use of digital technologies to drive a change in the business model.

Contact Cecilia

A Series of Journeys

Abstract motion-blurred view from a moving train
Digital transformation strategies require the successful traversing of multiple journeys:
  • Digital Transformation Readiness: Your IT organization must be ready to reinvent the enterprise through digital technology that dramatically alters their customers’ experience and their business processes. This requires first a reinvention of the IT organization itself
  • Next Generation InfrastructureAll enterprises hoping to compete in the digital transformation era have a common imperative: each must find and deploy the right infrastructure strategy even as they simultaneously leverage numerous transformational technologies
  • RPA AdoptionBreaking out of the pilot phase is a critical milestone along the RPA journey. There are other advantages, some small, that when seized early can make a big difference today and create the foundation for even greater value in the future
  • Customer Experience (CX) Outsourcing: The ways in which companies engage with their customers, including contact centers, are changing dramatically to keep pace with the expectation of consumers
  • Security: As enterprises rotate more of their business to digital models, leverage data more aggressively than before, and create more intimate engagements with customers, the security threat has moved from an IT issue to a board-level imperative to protect the firm

Insights to Maximize the Impact of your Digital Transformation Strategy

Digital Transformation Readiness Pinnacle enterprise chart

Insights to maximize the impact of your digital transformation strategy

Since most organizations are engaged in digital transformation at some level, you can gain a great deal of insight by understanding what successful organizations – those who are excelling in the achievement of cost, operational, and strategic outcomes – are doing. The Everest Group Pinnacle Model™ analyses and assessments help enterprises understand how much opportunity they may be leaving on the table with their current strategies and what capabilities should be enhanced or adjusted to order to improve.


Trends in Digital

Artificial Intelligence (AI)

Artificial Intelligence (AI) is gaining significant importance in driving end-to-end process automation in various industries. While RPA helped firms drive automation of transactional and repetitive tasks, AI focuses on driving automation of tasks that require human intelligence, driven by different technologies and capabilities, such as Machine Learning (ML), Natural Language Processing (NLP), computer vision, or cognitive computing.


Everest Group publishes reports on AI trends, adoption,
and benefits across processes and in several verticals.




Blockchain technology holds potential to bring enhanced trust and security, new business models, and infrastructure cost savings for various areas, such as supply chain, trade finance, provenance, cross-border payments, securities trading, and regulatory compliance.


Find out more about blockchain and how different organizations are leveraging this technology in Everest Group’s published reports.





Robotic Process Automation (RPA)

A majority of enterprises are still in the early stages of RPA adoption, but some enterprises have performed better than others in their RPA journey by developing a combination of differentiated capabilities that have produced superior outcomes. Beyond cost savings, RPA can bring numerous benefits.


Everest Group publishes reports on RPA adoption, effectiveness, and benefits across processes and in several verticals.



Digital Transformation Readiness

Only 10% of organizations say they're ready for digital transformation. Are you?

After surveying IT Leaders at more than 200 companies, we have insights to help you succeed at transformation. Pulling from this analysis, Partner Cecilia Edwards describes the three core distinctions between Pinnacle Enterprises and the rest of the pack. These include:

  1. Overall alignment with their business
  2. Ability to support and drive innovation
  3. Focus on enterprise outcomes instead of just IT outcomes

Learn More