Our members ask tough questions – and we deliver the insights they need to make critical, value-delivering decisions.

Here are the top 5 Outsourcing Excellence analyst inquiries that our analysts addressed recently:

1. What are best practices for outsourcing, including when to move work to an outsourced team, how to track quality and productivity, and reporting for visibility into performance?
2. How do service providers and enterprises address workforce diversity, sustainability, labor practices, and impact sourcing, and how do we know if we are on track?
3. What are the best methods to proactively monitor risk associated with suppliers, and what data and/or tools can expand monitoring capabilities to be more proactive versus reactive?
4. What are the main risks of the rising supplier costs and labor shortage, and how can we mitigate this risk but still drive savings?
5. What is the best method to suppliers working abroad to a hybrid work environment?