Our members ask tough questions – and we deliver the insights they need to make critical, value-delivering decisions.

Here are the top 5 GBS-related inquiries that our analysts addressed recently:

1. What is the current GBS market landscape and scope of services, including emerging trends, recent and upcoming GBS setups, typical setup size, expansion, productivity measures, and growth?

2. With GBS playing an increasing role in digital transformation, should there be changes in how the solution team is structured in a GBS setup?

3. What kind of employee profiles exists in the new normal model (the mix of WFH and work from office) for GBS? What policy changes are needed to implement long-term work from home? What are the various approaches to recover costs for GBS operations emerging from the pandemic?

4. What cross-domain skills are becoming more prominent; what skilling approaches are most effective; how are skills being developed at scale and with velocity; and what are the best methods to attract and retain niche skills?

5. What are the top locations for IT and digital GBS, and how do they compare in terms of skill availability, cost, and risk?

Do you have similar questions? Please complete the form below for information about our GBS / Shared Services membership