If you have the talent and locations right, successful service delivery will follow

How do you find the optimal intersection between people and place?
Home / Talent & Locations Expertise

Who, what, where? Those are the questions

Without the right talent model, business, IT, and engineering services cannot deliver value.

Our talent and locations expertise

Global workforce planning

Organizations must take a holistic view of their workforce – employees vs. contractors vs. third-parties, on-site vs. remote vs. offshore.


There is no option but to at least partially meet demand for new skills by evolving the current workforce.

Skill availability and taxonomies

Aggregate numbers don’t tell the full story; the problems can lurk within the specific skills, skill mixes, and models.

Location selection

Accessing skills through a new location requires alignment of the overall strategy, cost objectives, scale requirements, risk profile, and desired options to evolve the talent model in the future.

Talent and location portfolio

Complex service delivery models are a combination of many components. A strong portfolio provides options, complements, and redundancy at a cost and risk profile that meets future needs.

Productivity and Total Cost of Ownership (TCO)

Getting the most from your talent is a mix of driving productivity and configuring an efficient staffing and delivery model.

We are with you on your talent and location journey.

Workforce Productivity: The Next Frontier in Improving Organizational Efficiency

Download our complimentary report to understand the importance of measuring productivity for organizations; which productivity metrics to track and measurement platforms to use; and deep dive into two operating models to measure productivity.

Our latest thinking

video | webinar

Scaled and Sustainable: How to Plan Your Global Business Services WFH Strategy

The future is now for Work From Home (WFH).


video | webinar

What Next? Adjusting Your Workforce Strategies to Address Tomorrow’s Global Economy


Global Services from Africa

Africa: On the Frontier of IT-BP Services Delivery


Call Centers Show Bright Spot In COVID-19 Crisis


Service Delivery Location Factors to Consider for WFH Model Adoption

The Impact of Covid-19 on Global Delivery Locations and Portfolio Strategies
Market Insights™

Impact of COVID-19 on Global Delivery Locations & Portfolio Strategies

How has work-from-home impacted productivity
Market Insights™

How Has Work-From-Home Impacted Productivity?

Productivity and security concerns in the work-from-home model
Market Insights™

Productivity and Security Concerns in the Work-From-Home Model

With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Dedicated consulting support

For those who may not have the expertise or resources to navigate portions of their journey.

Our talent and locations experts

Recent talent and locations reports

View All
Winning the War for Talent: An Enterprise Guide to Building a Sustainable Workforce Strategy

Talent is becoming a key imperative to deliver on enterprises’ digital transformation mandates. Business [...]

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Engineering Services Skills Handbook: Preparing for Next Wave of Growth in Global ER&D

In recent years, customer experience and digitalization of products and processes have taken centerstage in the e[...]

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Collaboration to Beat Disruption: Future of Contingent Workforce Management (CWM)

Contingent Workforce Management (CWM) is a relatively mature area, and most enterprises are currently struggling to ac[...]

Read on

Workforce Productivity: The Next Frontier in Improving Organizational Efficiency

Fast-evolving customer needs and increasing pressure on margins are driving enterprises to focus on agility, process ef[...]

Read on

Let's Connect

Please let us know how we can help you on your journey.
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Talent & Locations | Complimentary report

Download our complimentary report.
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With you on the journey | Insights

Learn more about how our data, insights, and benchmarks can help you on your journey.
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With you on the journey | Workshops

Learn more about how our strategic workshops can help you on your journey.
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With you on the journey | Execution

Learn more about how our guided execution support can help you on your journey.
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With you on the journey | Consulting

Learn more about how our dedicated consulting support can help you on your journey.
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