Webinars Archives - Page 3 Of 3

The 5 Most Important Global Services Trends For 2019 | Webinar

February 26, 2019

Webinar held on Tuesday, February 26, 2019 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

The global sourcing market seems to be increasingly dynamic these days, driven in no small part by the development of disruptive technologies and the resulting transition from an arbitrage-first to a digital-first model. These changes are impacting everything from staffing models to delivery models, contracting terms to relationship governance.

In the context of this accelerating change, our experts will share the 5 most important trends in sourcing today – helping you to understand and focus on those trends that will impact you most. In this fast-paced 60-minute webinar, we will identify the trends, then explain and discuss what they mean for your job, both today and in the future.

Based in part on our Market Vista™ research, we’ll put the developments and trends in context as we cover the key forces and metrics defining the market, highlighting:

Key outsourcing trends
Market trends in digital adoption
Shared Services or Global In-house Center (GIC) market trends
Key issues for enterprises in 2019

Who should attend, and why?
Executives looking to understand the key developments across outsourcing transaction trends and their impacts, trends in Shared Services or Global In-house Centers (GICs), and service provider developments.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) containing the link to session slides and on-demand playback.

Presenters:
Michel Janssen
Chief Research Guru
Everest Group

Eric Simonson
Managing Partner – Research
Everest Group

H. Karthik
Partner, Global Sourcing
Everest Group

Are You Effectively Leveraging Provider Relationships to Drive Better Customer Experience? | Webinar

November 15, 2018

Complimentary 60-minute webinar held on Thursday, November 15, 2018 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST

Questions we’ll address:

How do Pinnacle Enterprises leverage Contact Center Outsourcing (CCO) to drive a better customer experience, and what uptick in business impact do they realize?
What key practices and capabilities do Pinnacle Enterprises deploy to realize higher business impact?
How do Pinnacle Enterprises’ expectations of, and engagement with, CCO providers differ from other enterprises, and how is that improving results?

Pinnacle Enterprises™ have achieved 2.4X improvement in customer satisfaction, through their CCO provider engagements, compared to other enterprises. In the webinar, we will discuss Pinnacle – or best-in-class – strategies for leveraging their CCO relationships to drive better business outcomes. By expanding scope of traditional CCO relationship into broader Customer Experience Management (CXM) services, Pinnacle Enterprises™ have transformed it into a strategic differentiator rather than a cost center. This webinar provides insights into the leading CXM models, practices, and capabilities that contribute most to business impact, based on our Pinnacle Model peer research.

Who should attend, and why?
This webinar will offer market-tested insights into how organizations can effectively leverage COO to deliver a better customer experience … and ultimately business impact.
The content is geared to senior executives –
Enterprises: Heads of CXM, Heads of Contact Center, Global Sourcing Managers, Heads of Outsourcing, IT/BPO Strategy Heads, Vendor Managers
Service Providers: CXM/CCO practice head, Senior BPO and CXM/CCO sales executives

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Shirley Hung
Vice President
Everest Group

Skand Bhargava
Practice Director
Everest Group

Human + Tech: Impact of Emerging Technologies on Integrated Services Delivery | Webinar

October 3, 2018

Complimentary 60-minute webinar to be held on Wednesday, October 3, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

RESERVE MY SEAT

Questions this session will address:

How is technology impacting the nature of global services jobs?
What job roles are likely to be most impacted by technology, and how might technology impact them?
Which job roles are likely to have increased human involvement?
What are the imperatives for companies to succeed in a HUMAN + TECH paradigm?

As emerging technologies continue to transform the face of global services delivery, the debate over its impact rages on, with many prognosticating mass unemployment as robots “steal” jobs from humans. But we have a different take: we think the major impact of technology will be on the nature of the work, not the number of jobs. Call us hopelessly optimistic, we but believe that human leverage of technology (HUMAN + TECH) will help to create fundamentally new forms of value.

Join us for a lively panel discussion with enterprise and service provider delivery leaders who are wrestling with these very issues, and learn how they have structured their delivery programs and (human) staff to take full advantage of the benefits of thinking HUMAN + TECH, not human vs. tech.

Who should attend, and why?
This session will help guide Heads of Global In-house Centers / Shared Services Centers / Global Business Services; senior executives from Workforce Planning and Strategy groups; Heads of support functions (e.g., IT, HR, Corporate Finance, Quality); and Delivery / Support Function Managers and Senior Managers in thinking about how they might leverage technology to create fundamentally new forms of value in their organizations.

Panelists
Benedict Hernandez
Intelligent Operations Lead for the Philippines, China, Malaysia, and Japan
Accenture

David Palmieri
Head of Global Delivery Center Operations
Experian

Chris Rogers
Head of Facilitated Services and Transformation, Global Business Services
Standard Chartered GBS

Moderator
H. Karthik
Partner
Everest Group

REGISTRATION

Contracting for Agile: Lessons From the Trenches in Sourcing Agile Development | Webinar

September 27, 2018

Complimentary 60-minute webinar to be held on Thursday, September 27, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

VIEW PRESENTATION

Questions we’ll address:

Is broad-based adoption of Agile Development real or hype?
How does Agile impact the delivery model for outsourced services?
How do pricing models need to evolve to capture value from Agile?
How do Terms & Conditions for Agile contracts need to change to minimize risk and maximize value?
What are some best practices to consider when negotiating and managing Agile contracts?

As frequent delivery and customer satisfaction become the new currencies for IT organizations, a greater number of enterprises are embracing Agile and DevOps methodologies to rapidly deploy useful software. As traditional, Waterfall-based contracts are unable to manage the ambiguity and complexity related to Agile, the increase in Agile adoption is causing sourcing groups to reassess outsourcing contract templates.

Who should attend, and why?
This webinar will provide Strategic Outsourcing & Vendor Management groups with practical insights for structuring and negotiating Agile contracts.

Presenters
Jimit Arora
Partner
Everest Group

Abhishek Sharma
Partner
Everest Group

Moderator
Alan Wolfe
Senior Vice President
Everest Group

Sourcing RPA: Latest Developments and Enterprise Implications | Webinar (Hosted by the New England chapter of IAOP)

September 25, 2018

Tuesday, September 25, 2018 | 8 a.m. CDT, 9 a.m. EDT, 2 p.m. BST, 6:30 p.m. IST | Hosted by the New England chapter of IAOP, co-chaired by Foley & Lardner, Sapience, and Everest Group

Robotic Process Automation – RPA – is impacting the very way companies do business. Negotiating the right contracts with your RPA software vendor along with your outsourcing service providers is critical.

In this fast-paced, dynamic market, it’s essential that you stay abreast of the latest market and vendor developments to best harness the power of RPA – at the right cost, and with suitable contract terms. And, with everyone touting their “latest thing,” one must be able to separate the hype from the truth.

Our RPA experts will help to light the path. In this 60-minute webinar, we’ll arm you with the following actionable takeaways:
• Vet the underlying RPA software vendors based upon late-breaking market developments
• Understand impacts of the convergence of RPA and AI (and other key automation tools)
• Learn about key contract pricing metrics so you are prepared for deal negotiations
• Tips for managing the implications on your existing outsourcing relationships

Who should attend?
Enterprise executives responsible for outsourcing and vendor management strategy, and professionals who oversee RPA implementation and operations

Presenters
Sarah Burnett
Executive Vice President and Distinguished Analyst
Everest Group

Michel Janssen
Chief Research Guru
Everest Group

Q3 2018 Market Vista™ Update, and Key Implications of the Pressing Issues of the Global Services Market | Webinar

August 29, 2018

Presentation originally aired on Wednesday, August 29, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

It’s Q3 already?! It seems like just yesterday we were making final adjustments to our 2018 plans, and yet here we are beginning to consider the year that’s been while looking ahead to 2019. With that sentiment in mind, Everest Group conducted a brief survey with leading service providers on their market perspectives for the remainder of 2018 and into 2019.

We invite both service provider and enterprise executives to join us for an insightful 60-minute session in which Everest Group industry experts will offer insights on the key issues service providers are facing, along with their market implications. In addition, we will also comment on global services developments in the second quarter of 2018, covering:

Outsourcing trends
Market trends in digital adoption
GIC market trends and analysis
Insights into location activity in offshore and nearshore geographies

Who Should Attend
Enterprise executives, particularly those focused on outsourcing & vendor management and global in-house centers, will gain providers’ perspectives on several of the key aspects of their client relationships (e.g., key budget center, benefits from digital initiatives) and key implications for their sourcing strategies.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Prashray Kala
Practice Director, Global Sourcing
Everest Group

Salil Dani
Vice President, Global Sourcing
Everest Group

Moderator
Alan Wolfe
Senior Vice President
Everest Group

Sourcing RPA: Latest Developments and Enterprise Implications | Webinar

August 8, 2018

Presentation originally aired on Wednesday, August 8, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Who should attend?
Enterprise executives responsible for outsourcing and vendor management strategy, and professionals who oversee RPA implementation and operations

Presenters
Sarah Burnett
Executive Vice President and Distinguished Analyst
Everest Group

Michel Janssen
Chief Research Guru
Everest Group

Moderator:
Alan Wolfe
Senior Vice President
Everest Group

Automation Unchained | Webinar

October 11, 2017

Wednesday, October 11, 2017 | 1:00 p.m. – 2:00 p.m. EST

Research VP and automation expert Sarah Burnett will co-lead a EdgeVerve-hosted webinar on a holistic approach to enterprise automation.

As most enterprises are awakening to the presence of robots in their midst, they are also exploring various engagement models – the one which can deliver best value, drive costs down and also enhance the customer experience. Piece meal or Wholesome? This webcast explores the best approach that enterprises can take when engaging with service providers for automating some of the most important and crucial processes within the organizations using some industry examples and best practices.

Join this session to discover how enterprises should approach automation for optimal success.

AHIP: Driving Value with a Comprehensive Cost Management Strategy | Webinar

September 28, 2017

Thursday, September 28, 2017 | 2:00 p.m. – 3:00 p.m. ET

Partner Jimit Arora will co-lead a webinar hosted by America’s Health Insurance Plans (AHIP) and presented by Optum on developing a comprehensive cost management strategy to drive greater value.

About the webinar
Membership and revenue growth are being offset by rising medical and administrative costs. As a payer seeking sustainable growth, you need to deliver member and patient value at a lower total cost. This panel discussion is designed to get payers thinking bigger, broader and deeper when it comes to driving greater value. Research shows that payers leave a lot of value on the table when they manage IT, operations, and medical costs separately. With a comprehensive cost of care strategy, they can achieve breakthrough value AND cost savings.

Attendees will learn:

Best practices to achieving higher quality of care at a lower cost
How to operationalize a comprehensive cost of care strategy
Bold moves you need to take and steps to get started

Who should attend
Those who are interested in driving value through modernizing the way care is delivered while reducing total cost of ownership. This topic is particularly beneficial to the payer COO, CIO, CFO, and EVP/SVP/VP of Operations

Presenters
Jimit Arora, Partner, Everest Group
Eric Peterson, Vice President, Health Care Operations Marketing, Optum
Robert Adams, Vice President, Optum Advisory Services

How Smart Machines Will Drive the Next Generation IT Infrastructure Transformation | Webinar

April 13, 2017

Thursday, April 13 | 11:00 am – 12:00 pm EDT

Research Practice Director Ashwin Venkatesan will help lead an GAVS Technologies-hosted webinar titled How Smart Machines Will Drive the Next Generation IT Infrastructure Transformation. The webinar will feature key speakers from Everest Group and GAVS Technologies

Speakers

Ashwin Venkatesan
Practice Director, Research
Everest Group

Chandra Mouleswaran Sundaram
VP, Infrastructure Management
GAVS Technologies

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Tag: Webinars