Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

December 13, 2022

LIVE WEBINAR

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed

As we look toward 2023, economic uncertainty is prime and center. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023.

Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers.

Our speakers will discuss expectations for 2023, including:

The outlook for global services
Top business challenges and priorities
Changes in sourcing spend and service delivery costs
In-demand digital services and next-generation capabilities
The evolving strategy for talent, locations, and the workplace

Who should attend?

CIOs, CDOs, CTOs, CFOs, CPOs
Service providers
GBS / Shared services center heads
Global services leaders
Locations heads

Hrishi Agarwalla

Practice Director

Everest Group

Bhanushee Malhotra

Practice Director

Everest Group

Rajesh Ranjan

Partner

Everest Group

Prashant Shukla

Vice President

Everest Group

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown | Webinar

September 8, 2022

ON-DEMAND Webinar

Global Services Market Update: Emerging Location Opportunities to Combat Economic Slowdown

Access the on-demand webinar, which was delivered live on September 8, 2022.

Explore the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets.

Additionally, we will look at the changes in location strategies adopted by service providers globally and the emerging trends in these locations. We will also discuss the impact of the expected economic slowdown on the market’s overall workforce strategy and offer recommendations to service providers, focusing on which trends to monitor, the importance of sustainable workforce strategy, and the relevance of cost in location decision-making.

What questions will the on-demand webinar answer?

How has the global service market evolved in 2022, and what are key developments across leading global service providers?
How has the location strategy for service providers changed in the past couple of years?
How will the expected macroeconomic slowdown impact the war on talent?
What are some of the key steps service providers should take as they face the economic slowdown?

Who should attend?

Service provider leads
Enterprise | SVM
Global in-house center (GIC) / Shared services center leaders
Tech talent leaders
Global services leaders
Locations leads

Aranya Kalia

Senior Analyst

Prashray Kala

Vice President

Akshay Mathur

Practice Director

Hrishi Raj Agarwalla

Practice Director

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety | Webinar

August 9, 2022

ON-DEMAND WEBINAR

Sustainable Moderation: The “Impact” of “Sourcing” on Trust & Safety

To ensure Trust and Safety in content moderation, human moderators must sift through egregious and non-egregious content to make sure that online platforms remain safe and suitable for us.

With the demand for this skill skyrocketing, it is now imperative that organizations look to emerging geographies to source talent. Sustainable sourcing practices in content moderation have never been more vital to ensuring Trust and Safety.

Join this webinar to hear how sustainable sourcing can impact content moderation, the importance of monitoring the wellbeing of human moderators in content moderation, and how these fit into Environmental, Social, and Governance (ESG) priorities for companies.

WATCH THIS WEBINAR ON-DEMAND

The webinar will answer key questions, including:

Why is there a need to think about sustainability principles in content moderation? How will this improve trust and safety?
How do sustainable sourcing practices impact content moderation?
Why is moderator wellbeing important for ESG policies for organizations?

Who should attend?

Head of Trust & Safety
Head of content moderation
CHROs and heads of HR
Sustainability leaders
Head of outsourcing
Global sourcing managers
BPO leaders

Rita N. Soni

Principal Analyst for Impact Sourcing and Sustainability

Abhijnan Dasgupta

Practice Director

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing | Webinar

July 26, 2022

ON-DEMAND WEBINAR

Razor-sharp Solution Sizing for IT Services – How to Ensure Competitive Pricing

There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated.

Pricing model asks are now moving from simple day rates to more complex pricing constructs, such as pricing for agile pods, weekly pricing, fixed fee, and output and outcome-based pricing. In such scenarios, getting the solution sizing right is often the difference between wins and losses in competitive deal scenarios.

Within a managed services model, providers will also need to correctly translate these underlying solution considerations and the value they bring to the client to ensure that the solution is evaluated for its true merit.

WATCH THIS WEBINAR ON-DEMAND

What questions will the webinar answer for the participants?

Why is razor-sharp solution sizing so critical?
What are the important parameters to keep in mind?
What are the common pitfalls to avoid to ensure a competitive fee profile?

Who should attend?

Service providers
Commercial leads
Sales leaders
Pricing team members
Solution design leads
Contracting leads

Achint Arora

Vice President

Ricky Sundrani

Vice President

Prateek Gupta

Practice Director

Services Costs are Rising: Learn 5 Strategies to Survive | Webinar

July 12, 2022

ON-DEMAND WEBINAR

Services Costs are Rising: Learn 5 Strategies to Survive

With inflation increasing costs and supply chain shortages persisting, CPOs face unprecedented challenges in assuring supply. While you are focusing on solving the immediate challenges of direct materials, you can easily be caught off guard by cost increases from indirect services.

Additionally, as labor rates skyrocket, sourcing teams need to be prepared to address service provider requests for price increases.

WATCH THIS WEBINAR ON-DEMAND

Join this webinar as our experts discuss the shifts in the services market, which segments are seeing the greatest pressure, and five steps sourcing teams can take to prepare for and manage the changing service cost landscape.

The webinar will explore:

What factors are driving inflation in services costs?
What price trends can we expect in outsourced services?
What tactics are leading companies using to manage inflationary cost increases?
Which of these trends will continue long term?

Who should attend?

CPOs
Global sourcing leaders
Vendor management leaders
Procurement leaders
Portfolio strategy professionals
Category managers

Amy Fong

Partner

Bhanushee Malhotra

Practice Director

David Rickard

Vice President

How to Effectively Attract and Drive Productivity within the Tech Workforce | Webinar

June 7, 2022

ON-DEMAND WEBINAR

How to Effectively Attract and Drive Productivity within the Tech Workforce

Access the on-demand webinar, which was delivered live on June 7, 2022.

The pandemic undoubtedly accelerated digital transformation worldwide, creating a booming demand for tech talent that is not slowing down. Businesses need technology-focused workers to help execute existing and evolving digital transformation, adopt new processes, and innovate.

Creating a standout employee value proposition is now a cornerstone of success for recruiting and keeping tech talent. But that’s not the endgame. In this ever-evolving work environment, employers need to constantly refine organizational practices, levers, and metrics to drive productivity among tech workforce and maximize potential.

What questions will the on-demand webinar answer for the participants?

What helps attract high potential tech talent, and what is driving them away?
Who are some of the best employers of tech talent?
What are the prevailing best practices pertaining to productivity measurement and improvement within tech services?

Who should attend?

CIOs, CTOs, CDOs, CIOs, CTOs, CDOs
EVPs / SVPs / Senior directors of IT
Chief talent officer
Chief HR officer
Director global technology / IT talent strategy
Director global workforce planning
Director workforce transformation

Jimit Arora

Partner

Rohitashwa Aggarwal

Vice President

Output-Based Pricing in Application Services: Adoption in the As-a-Service Economy | Webinar

October 17, 2019

60-minute webinar to be held on Thursday, October 17, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Download the Presentation

Despite decades of outsourcing experience, pricing models continue to be input-based, leaving little to no incentive for the sourcing teams to change or for service providers to propose new options. As the inexorable march toward the as-a-service economy continues, the input-based model is increasingly less effective in some areas. An output-based services consumption model is better suited to the overall cloudification of the IT estate.

In this session, Everest Group’s Pricing Assurance team leaders will explore adoption of output-based models and offer insights on pitfalls to avoid if you’re considering this an approach. We’ll also introduce the different output-based benchmarks we see being contracted in IT application services.

Specifically, we’ll answer these questions:

What are the distinct advantages of output-based pricing?
What key metrics are being tracked across application services engagements?
Where do we see early adoption of output-based pricing, and how should we drive behavior toward more widespread adoption?
What are the typical guardrails enterprises should have in place?

Who should attend, and why?
Sourcing, procurement, and vendor management executives, pricing/commercial leads, sales leads, and solution/delivery heads who want to understand when and where adoption of output-based pricing is taking place as well as pitfalls avoid.

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback.

Presenters
Abhishek Sharma
Partner, Pricing Assurance
Everest Group

Achint Arora
Practice Director, Pricing Assurance
Everest Group

Moderator
Michel Janssen
Chief Research Guru
Everest Group

Five Traits of Effective Digital Transformation Leadership: Key Takeaways from 500+ Senior IT Executives | Webinar

June 26, 2019

45-minute webinar held on Wednesday, June 26, 2019 | 1 p.m. CDT, 2 p.m. EDT

Download the Presentation

Effective digital transformation requires a range of strategic, organizational, operational, cultural and talent-related actions to achieve business success. What are the necessary leadership dynamics and characteristics required to take on digital transformation?

Based upon insights derived from surveying over 500 senior IT leaders across the globe, covering topics such as next-generation infrastructure and cybersecurity, we’ve identified a handful of critical qualifications required to lead successful digital transformation journeys. And we’re going to share them with you in this fast-paced, information-packed session.

Who should attend, and why?
The webinar content is geared toward global enterprise stakeholders responsible for leading IT and related digital transformation efforts, including Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Digital Officers (CDOs), and Chief Information Security Officers (CISOs/CSOs). Attendees will walk away with five key traits required to lead successful digital transformations.
Attendees will walk away with five key traits required to lead successful digital transformations.

Presenters
Cecilia Edwards
Partner
Everest Group

Jimit Arora
Partner
Everest Group

Ready to Learn More About the Next Wave in Intelligent Document Processing? | Webinar

May 30, 2019

Session held live on Thursday, May 30, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST | Hosted by WorkFusion with Everest Group guest speaker, Anil Vijayan, Practice Director, Everest Group

View On-demand

Join this webinar to learn more about how your organization can benefit from intelligent document processing (IDP). IDP includes capturing data from documents, categorizing and extracting relevant data for further processing using AI technologies such as computer vision, optical character recognition (OCR), natural language processing (NLP), and machine/deep learning.

Key takeaways:

IDP solutions can be applied to a wide variety of use cases from different business functions and verticals
Adoption of IDP solutions can not only help enterprises achieve cost savings, but also improve their workforce productivity and employee & customer experiences
These products are also rapidly evolving in the sophistication of their capabilities, features and functionalities

Outsourcing Pricing: Do You Know What You Don’t Know? (Key Trends Impacting Your Agreements) | Webinar

May 9, 2019

60-minute webinar held live on Thursday, May 9, 2019 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Download the Presentation

Do you know what you don’t know? The method and manner of pricing outsourcing deals never stops changing. Some trends are rapid and significant – and others simply incremental. Join us as we explore the pricing changes related to IT and BPO transactions, as reported by your peers.

We’ll cover major disruptions, the impact of geopolitical restrictions, and key commercial contract terms (nothing is taboo!).

From this session, you’ll be able to answer the following:

What are the current pricing-related trends impacting both enterprises and service providers?
Are there areas of high variation in my commercial contracts that could lead to seemingly counter-intuitive deal pricing behavior?
Are there near-term price movements that I should expect and be prepared for?
What direction are outsourcing contract tenets trending toward?

Who should attend, and why?
This webinar will offer results from our recent market survey on outsourcing pricing trends, coupled with our insights into what these trends mean for you and how to take advantage of them to drive business impact.

The content is geared to senior executives –
Enterprises: Strategic Sourcing, Vendor Management, Contract Management, CPO, CIO

Can’t join us live? Register anyway!
All registrants will receive an email (typically within 1-2 business days of the live delivery) with the link to session slides and on-demand playback. In addition, you’ll also receive details on how to participate in our labor rates special offer, covering complementary price checks for up to three standard roles in three different countries.

Presenters
Michel Janssen
Chief Research Guru
Everest Group

Abhishek Sharma
Partner
Everest Group

Announcing our inaugural conference: Everest Group Engage, The Pragmatic Edge: Designing Your Future. Learn more.

Tag: Webinars