Tag: virtual roundtable

Assessing Talent Readiness for Next-generation Skills in GBS Organizations | Virtual Roundtable

VIRTUAL ROUNDTABLE

Assessing Talent Readiness for Next-generation Skills in GBS Organizations

Although the intensity of the talent war has slowed in recent months, GBS leaders still face a significant shortage of next-gen skills in the market. This shortage poses a critical challenge, compelling GBS leaders to continuously assess and enhance the readiness of their workforce to support the next wave of growth. Equipping their teams with advanced skills is crucial for staying competitive and meeting evolving business demands.

Join this virtual roundtable, along with our expert analysts and your GBS peers, for a collaborative discussion on how GBS teams are adapting to acquire next-gen skills, including:

  • Evaluating future skill requirements/needs in GBS organizations and current skill gaps in the market
  • Implementing targeted programs to upskill/reskill their workforce in next-gen technologies
  • Understanding the role of technology in learning and development
  • Assessing the scope of partnerships with industry/academia in niche skill capability building

Who should attend? 

  • GBS heads
  • Site/country heads
  • Talent heads
  • HR heads
  • L&D leaders
  • Workforce development leaders

Virtual Roundtable Guidelines 

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse. 

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion. 

Partner Everest Group
Senior Analyst Everest Group

CPG GBS Leadership Exchange: Journey to the Future of GBS | CPG GBS Leadership Community Event

CPG GBS Leadership Community EVENT

CPG GBS Leadership Exchange: Journey to the Future of GBS

November 29, 2023 |
10:00 AM EST | 8:30 PM IST

Over the years, GBS organizations in the consumer packaged goods (CPG) industry have risen as a competitive differentiator for their global enterprises. From supporting a wide array of service segments to housing critical capabilities, the GBS organization’s influence has only become stronger.

In this session, Everest Group will host a gathering and open discussion for the CPG GBS community and discuss findings from Everest Group’s recently concluded flagship research on the CPG GBS industry. Conversations will cover key imperatives across areas such as talent employability, service innovation, the future of work, and more.

Participants will explore:

• The latest CPG GBS market trends
• Common priorities among CPG GBS peers
• Learnings and best practices

Who should attend?

• CPG GBS leaders
• CPG GBS strategy heads

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Aggarwal Rohitashwa B
Partner
Everest Group
Arora Jimit B
Partner
Everest Group
Kops Deborah
Sourcing Change, Principal
Everest Group

Measuring the Impact of Impact Sourcing | Virtual Roundtable

Virtual Roundtable

Measuring the Impact of Impact Sourcing

May 24, 2023 |
9 AM EDT | 7:30 PM IST

In this forum, Rita will explore one of the key aspects of impact sourcing – impact measurement – and the need to track metrics effectively for strong business case creation. Organizations’ methods of tracking performance metrics of impact workers vary across the board, but what is the most effective approach, and how do you use the data for better business outcomes?

Join this virtual roundtable to discuss impact measurement and share key approaches, learnings, and best practices.

We’ll uncover the key aspects of impact measurement, including:

  • Market standards and general recommendations
  • Key approaches followed by organizations
  • Learnings from best-in-class peers
  • Pitfalls to avoid and best practices to follow

Who should attend?

  • ESG and sustainability leaders
  • Chief diversity officers
  • Sustainability leaders
  • Corporate social responsibility leaders
  • Workforce and talent strategy leaders
  • CHROs and heads of HR
  • Heads of outsourcing
  • Global sourcing managers
  • Service providers

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Soni Rita B
Rita Soni
Principal Analyst, Impact Sourcing & Sustainability Research
Paul Steenkamp
Paul Steenkamp
Founder at Jack Frost
Marzanne Collins 1
Marzanne Collins
Executive Advisor at Harambee Youth Employment Accelerator
Evan Jones
Evan Jones
Group Strategy Director at Harambee Youth Employment Accelerator

GBS Leadership Exchange: Return To Office (RTO) for India-based GBS Organizations | Virtual Roundtable

GBS Leadership Exchange | Invitation-Only Event

Return To Office (RTO) for India-based GBS Organizations

March 3, 2022
10:00 AM IST

This is an invitation-only Everest Group event, exclusively for members.

Summary

As organizations navigate uncertainties prompted by COVID-19 and plan for success in 2022 and beyond, Return To Office (RTO) remains a top agenda item for global business leaders.

We would like to invite you to participate in our exclusive virtual roundtable,Return To Office (RTO) for India-based GBS Organizations,” on Thursday, March 3, 2021, 10:00 am – 11:30 am IST.

With our analyst experts and other participants, you’ll explore current RTO options and share experiences and strategies, including approaches to building a long-term hybrid model.

What you will take away

You’ll come away with new insights from our experts and your peers on hybrid delivery models, immediate RTO plans, and long-term hybrid delivery model strategies, as well as approaches to addressing emerging talent-related issues.

Who should attend?

  • Global services and outsourcing executives of enterprises
  • GBS site leaders
  • GBS HR leaders and executives
  • GBS strategy leaders
  • GBS RTO strategy leaders

Virtual Roundtable Guidelines

This event is limited to members, and the only price of admission is participation – attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Aggarwal Rohitashwa gray square
Rohitashwa Aggarwal
Vice President
Rizvi Hisham Ahmed Refresh gray square
Hisham Ahmed Rizvi
Senior Analyst

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The Ukraine-Russia Conflict: Will Service Delivery from Ukraine and the CEE Region Suffer? | Virtual Roundtable

Virtual Roundtable

The Ukraine-Russia Conflict: Will Service Delivery from Ukraine and the CEE Region Suffer?

March 3, 2022 |
9 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST

Russia’s invasion of Ukraine on February 24 threatens the service delivery ecosystem in Ukraine. While the country’s eastern regions are under direct and immediate attack, other major centers in Ukraine, including Kyiv and Lviv, are also under threat of missile attacks and prospective ground invasion. There are also dangerous implications for bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region.

In this collaborative session, attendees will have the opportunity to exchange perspectives on likely impacts on Ukraine and the CEE region, including key actions and measures their peers have already taken, as well as contingency plans to address the various scenarios of the conflict.

Who should attend?

  • Global services executives
  • Outsourcing services executives

Virtual Roundtable Guidelines

The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Sakshi Garg
Vice President
Everest Group
Hintze Todd Refresh gray square
Partner
Wavestone
Mittal Nitish Refresh gray square
Partner
Everest Group
Simonson Eric Refresh gray square
Managing Partner
Everest Group
Srivastava Anurag Refresh gray square 1
Vice President
Everest Group

Our Latest Thinking

The mounting tension between Ukraine and Russia is likely to threaten the service delivery ecosystem in Ukraine and the Central and Eastern Europe (CEE) region. Discover our recommended approaches, risk profiling in Ukraine, and the possible impact on business and the global services industry in our recent Everest Group Risk Radar ™. 

Download Everest Group’s Risk Radar ™  

What’s Next for Retail & CPG GBS Organizations | Virtual Roundtable

VIRTUAL ROUNDTABLE | MEMBERSHIP EVENT

What’s Next for Retail & CPG GBS Organizations

November 11, 2021 |
8 AM CST | 9 AM EST | 2 PM GMT | 7:30 PM IST

This is an invitation-only Everest Group event, exclusively for members.

Summary

Retail and CPG Global Business Services (GBS) organizations have traditionally delivered cost-effective and consistent support services. However, they have now evolved into strategic partners offering enterprise-wide decision-making and strategy – driving both operational and technological advancements.

GBS organizations are taking ownership and accountability not just in accelerating value within the enterprise, but also in driving direct customer impact.

Join this interactive session as our experts discuss the key priorities for retail and CPG GBS organizations as they plan for the next wave of growth and evolution.

Group discussion

We will host a group discussion where participants can explore the varied approaches that peer GBS centers are taking to provide leadership talent, own critical enterprise assets, and drive innovation for their clients

What you will take away:

In this session, participants will explore the must-know priorities for retail and CPG GBS organizations, such as:

  • Ways to build business context and generate value add for the enterprise, beyond arbitrage
  • Key challenges and best practices to scale niche digital capabilities
  • Changes required to GBS governance and operating models to enable growth

Who should attend?

  • GBS leaders
  • GBS strategy leaders
  • Enterprise leaders within retail and CPG industries

Virtual Roundtable Guidelines

The only price of admission is participation – attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprise clients (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and 60 minutes of facilitated discussion.

Aggarwal Rohitashwa gray square
Rohitashwa Aggarwal
VP, GBS Talent Excellence
Bharath M Refresh gray square
Bharath M
Practice Director
Reddy Ranjith 1 scaled e1630691524344
Ranjith Reddy
Senior Analyst

Top Priorities for Telecom GBS: Enhancing Capabilities and Value-add | Virtual Roundtable

VIRTUAL ROUNDTABLE | MEMBERSHIP EVENT

Top Priorities for Telecom GBS Centers: Enhancing Capabilities and Value-add

October 28, 2021 |
8 AM CDT | 9 AM EDT | 2 PM BST | 6:30 PM IST

This is an invitation-only Everest Group event, exclusively for members.

Summary

Telecom global business services (GBS) organizations have evolved to incorporate next-gen technology into the organizational infrastructure to enhance their capabilities and improve value-add delivered.

Join this closed-group peer discussion where our experts will touch on top future priorities for telecom GBS centers, the path for evolving to value-add partners, challenges faced by GBS organizations, and levers to ensure a more advanced role in enterprise strategic planning.

What you will take away

This session will help participants understand how leading telecom peers are approaching their future global services strategies and learn from best practices.

Who should attend?

  • GBS leaders
  • Enterprise leaders

Virtual Roundtable Guidelines

The only price of admission is participation – attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Kala Prashray Refresh gray square
Prashray Kala
Vice President
Pandita Akshay Refresh gray square 1
Akshay Pandita
Practice Director

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How BFSI GBS Organizations are Taking a Leadership Role within the Enterprise VMO | Virtual Roundtable

VIRTUAL ROUNDTABLE | MEMBERSHIP EVENT

How BFSI GBS Organizations are Taking a Leadership Role within the Enterprise VMO

October 13, 2021 |
8 AM CDT | 9 AM EDT | 2 PM BST | 6:30 PM IST

This is an invitation-only Everest Group event, exclusively for members .

Summary

Mature banking, financial services, and insurance (BFSI) global business services (GBS) organizations are taking on advanced vendor management organization (VMO) roles, acquiring more responsibility in governing service provider delivery. In fact, some BFSI GBS organizations have evolved from “participating” to “owning” certain components of enterprises’ service provider sourcing programs.

Join us for this discussion and knowledge-sharing session, where we’ll explore the ways that BFSI GBS organizations are adopting vendor management initiatives, the key activities and levels of involvement, and the rationale behind delivering these services.

Participants will also get the chance to share their own and hear their peers’ experiences.

What you will take away

This session will detail the advanced vendor management initiatives that BFSI GBS organizations are taking on and uncover best practices and learnings that they have implemented.

Who should attend?

  • GBS leaders
  • Strategic sourcing leaders
  • VMO leaders

Virtual Roundtable Guidelines

The only price of admission is participation – attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Bansal Aditi 1
Aditi Bansal
Senior Analyst
Bhatia Vivek Refresh gray square
Vivek Bhatia
Practice Director
Fong Amy Refresh gray square
Amy Fong
Vice President

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Outsourcing in the Great Resignation – What’s Working and What’s Not? | Virtual Roundtable

Virtual Roundtable

Outsourcing in the Great Resignation – What’s Working and What’s Not?

October 7, 2021 |
10 am CDT | 11 am EDT | 4 pm BST | 8:30 pm IST

Please join us for the exclusive virtual roundtable, Outsourcing in the Great Resignation – What’s Working and What’s Not?, on Thursday, October 7, 2021, 11:00 am – 12:30 am EDT.

Summary

The talent shortage has created staggering attrition numbers for service providers. 

A lack of talent availability in the market is driving up costs and threatening the success of digital transformation projects. Talent access and cost mitigation is a top priority for CIOs, sourcing leaders, and vendor managers.

In this exclusive virtual roundtable, we’ll discuss how sourcing and vendor management teams can support their organizations during this turbulent time and narrow down what’s working and what is not.

What you will take away

In this interactive session, our expert analysts will share marketplace observations and facilitate the discussion among attendees (who will only be from buy-side companies). Learn what strategies are working for your peers and what you should steer away from.

Who should attend?

  • Sourcing leaders
  • Category managers
  • Vendor/Supplier managers
  • IT leaders

Virtual Roundtable Guidelines

The only price of admission is participation – attendees should be prepared to share their experiences and be willing to engage in discourse.

Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Arora Jimit Refresh gray square 1
Jimit Arora
Partner
Fong Amy Refresh gray square
Amy Fong
Vice President
Rahul Gehani Bio Picture V1 2021 03 26
Rahul Gehani
Partner

Resetting to the Next Normal for Retail & CPG GBS | Virtual Roundtable

90-minute virtual roundtable on Thursday, July 09, 2020, 10:00 a.m. – 11:30 a.m. ET

Request to Attend

The COVID-19 outbreak has been a double whammy for the retail and CPG industry, shrinking demand and disrupting the supply chain. It has also exposed gaps in most GBS centers’ operating models, including BCP preparedness risks, lack of robust governance metrics, and productivity tracking challenges. At the same time, the crisis has presented an opportunity for GBS programs to elevate the nature of the support they provide to the enterprise.

In this interactive session, the group will discuss how GBS practitioners in the retail and CPG verticals are approaching operating model changes, including work-from-home strategies, automation initiatives, sourcing model changes as they step into the next normal.

Who should attend

Global Business Services leaders from the retail and CPG industries

What will you learn

This session will enable participants to exchange thoughts on their experiences and best practices, discuss common issues, and develop ideas to help their organizations navigate through the crisis.

Virtual roundtable hosts

Bharath M

Practice Director

Sakshi Garg

Vice President

Virtual roundtable guidelines

While there is no charge for these sessions, the price of admission is participation. These sessions are most successful when all attendees are prepared to share their experiences with colleagues at other enterprises.

In support of this objective, participation is limited to senior executives within enterprises (no service providers), and each attendance request must be approved by Everest Group to ensure an appropriate size and mix of participants. The 90-minute session includes introductions, a short presentation, and 60 minutes of facilitated discussion.

Request to Attend

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Please let us know how we can help you on your journey.

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