Tag: PEAK Matrix(R) Assessment

Digital Adoption Platforms (DAP) PEAK Matrix® Assessment 2023

Digital Adoption Platforms (DAP)

Enterprises are increasingly evolving into digital-first businesses to remain competitive and future-ready. However, realizing value from digital transformation efforts can prove challenging when users lack the necessary training and resources to effectively utilize new technologies. In this context, organizations are turning to Digital Adoption Platforms (DAPs) as powerful tools to bridge the gap between technology and users, ensuring seamless adoption and learning of digital tools.

The DAP market grew steadily in 2022 due to increased demand from enterprises and significant investments by providers in enhancing their product capabilities. As the DAP market continues to mature, it is expanding its scope beyond adoption to address a wider range of business use cases such as change management, optimized software spending, data integrity, enterprise-wide search, and enhanced customer and employee experiences.

Digital Adoption Platforms

What is in this PEAK Matrix® Report

In this report, we evaluate 23 DAP technology providers based on their DAP products, vision & capability, and market impact and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will help buyers select the right-fit technology providers for their needs, while DAP providers will be able to benchmark themselves against each other.
 

In this report, we provide:

  • Everest Group’s PEAK Matrix® evaluation of DAP technology providers and their positioning as Leaders, Major Contenders, and Aspirants
  • The competitive landscape of the DAP technology provider market
  • Key enterprise sourcing considerations
  • Providers’ strengths and limitations

Scope:

  • All industries and geographies

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2023

Supply Chain Transformation Services for Retail and CPG

In recent years, particularly after the pandemic, retail and Consumer Packaged Goods (CPG) enterprises have begun investing in supply chain transformation services. The global disruption emphasized the need for a flexible and resilient supply chain. These transformation services play a vital role in optimizing operations, aligning demand and supply, improving customer experiences, and enabling rapid responses to market changes.

In the aftermath of the pandemic, these services are essential for enterprises to navigate uncertainties, ensure business continuity, and meet evolving consumer demands. They also foster competitiveness and sustainability in an increasingly dynamic and unpredictable business environment.

Supply Chain Transformation Services for Retail and Cpg Peak Matrix® Assessment 2023

What is in this PEAK Matrix® Report

In this report, we assess 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® 2023. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we provide:

  • Detailed assessments, including strengths and limitations, of 15 providers that focus on supply chain transformation services in the retail and CPG industry.

Scope:

  • Industry: retail and CPG
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the retail and CPG IT services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Quality Engineering (QE) Specialist Services PEAK Matrix® Assessment 2023

Quality Engineering (QE) Specialist Services

In today’s dynamic business landscape, the enterprise technology landscape is rapidly evolving, and software products are taking center stage. The need for faster time-to-market has become imperative, driving frequent releases and the adoption of both shift-left and shift-right approaches. Quality Engineering (QE) now holds heightened importance, as expectations for superior products soar. To support enterprises in their journey toward quality transformation, providers are channeling investments into innovation and enhanced capabilities.

With such objectives, enterprises are looking to partner with providers that can understand their QE goals and suggest solutions that fit within their complex technology ecosystem and processes.

Quality Engineering

What is in this PEAK Matrix® Report

In this report, we assess 24 quality engineering specialist service providers featured on the Quality Engineering (QE) Specialist Services PEAK Matrix®. Each profile provides a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The study will enable buyers to choose the best-fit specialist provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.
 

In this report, we examine:

  • Everest Group’s services PEAK Matrix® evaluation of 24 QE specialist service providers
  • Characteristics of Leaders, Major Contenders, and Aspirants in the provider landscape
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading QE specialist service providers, client reference checks, and an ongoing analysis of the QE services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Digital Twin Services PEAK Matrix® Assessment 2023

Digital Twin Services

Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios. The demand-driven digital transformations spurred by the pandemic have propelled digital twins to the forefront of innovation, even in industries with lower digital maturity. Enterprises have eagerly embraced these virtual counterparts to revolutionize their operations. Over the past year, a remarkable surge in adoption has broken down barriers across various sectors, propelling digital twins into the heart of transformation strategies. As organizations ramp up their investments, the benefits of this technology are becoming increasingly evident.

Enterprises are increasingly collaborating with providers due to the demand for swift digital twin deployment, seamless integration of IT/OT systems, enhanced data and infrastructure security, and the shortage of skilled professionals in the enabling technologies domain. Organizations leveraging the potential of digital twins would do well to carefully assess the capabilities of these providers before choosing their technology partner.

digitaltwins 1

What is in this PEAK Matrix® Report

In this report, we assess 21 leading digital twin service providers and position them as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, vision, and market impact. These providers have been instrumental in empowering enterprises to unlock new levels of efficiency, insight, and success. The research will help buyers select the right-fit provider for their transformation goals, while providers will be able to benchmark themselves against their peers.

In this PEAK Matrix® report, we provide:

  • Everest Group’s Digital Twin Services PEAK Matrix® evaluation of 21 digital twin service providers
  • Characteristics of Leaders, Major Contenders, and Aspirants in the digital twin services landscape
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading digital twin service providers, client reference checks, and an ongoing analysis of the digital twin services market

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What is the PEAK Matrix®?

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ACES Automotive Engineering Services PEAK Matrix® Assessment 2023: Navigating the Future of Automotive Landscape

ACES Automotive Engineering Services: Navigating the Future of Automotive Landscape

The automotive industry is at an inflection point, where global sustainability concerns, increasing consumer demands, and rapid technological advancements have coalesced to propel rapid growth. In this dynamic landscape, the focus is shifting from conventional mobility solutions to a more captivating and immersive automotive experience. Automotive enterprises are now eagerly hopping on to this transformative paradigm, embracing the idea of enhancing customer experience and redefining the future of mobility. Some of the major areas of investment include:

  • Autonomy Advancements: Investments in L3 to L5 autonomous technologies, intelligent adaptive cruise controls, safety systems, and sensor fusion tech to transform driving experiences
  • Connected Ecosystems: Connectivity and data management are forging powerful collaborations between automotive players and players from diverse verticals such as fintech, insurance, technology, and telecommunication to bring in several after-sales services
  • Software-Centricity: With the emergence of software-defined vehicles, there is an increased level of investments in software development and partnerships with technology players
  • Electrification Imperative: The need to address environmental concerns and stringent governmental regulations has accelerated the investments in electric, hybrid, and fuel cell technologies

ACES

What is in this PEAK Matrix® Report

This research, the fourth edition of Everest Group’s ACES Automotive Engineering Services PEAK Matrix® Assessment, evaluates 26 engineering service providers, features them on the PEAK Matrix®, and shares insights into enterprise sourcing considerations. The study is based on RFI responses from service providers, interactions with their automotive engineering leadership, client reference checks, and ongoing analysis of the engineering services market.
 

This report maps and covers the:

  • ACES Automotive Engineering Services PEAK Matrix® 2023
  • Key characteristics of Leaders, Major Contenders, and Aspirants
  • Summary dashboard capturing the relative assessment of each service provider’s vision & capability and market impact
  • Providers’ strengths and limitations vis-à-vis enterprise sourcing considerations

Scope:

  • This research studies the following service providers associated with automotive engineering services: Alten, Capgemini, HCLTech, KPIT, LTTS, TCS, Wipro, Akkodis, AVL, Bertrandt, Cognizant, Cyient, DXC Technologies, FEV, FPT, IAV, Infosys, NTT DATA, Tata Elxsi, Tata Technologies, Onward Technologies, Sasken, Semcon, Sigma Software Tech Mahindra, and T-Systems.
  • Industry: Automotive
  • Geography: Global

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023

Customer Experience Management (CXM) Services

After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Notwithstanding these challenges, enterprises have remained committed to optimizing costs, pursuing digital transformation, and improving customer loyalty and retention. These enterprise priorities mean that outsourcing remains an indispensable lever for enterprises to unlock value. One of the crucial ways in which service providers are actively looking to address evolving enterprise priorities is by engaging in technology partnerships and/or developing proprietary technology tools that enable operational efficiencies and seamless experiences for the digital-age consumer.

Generative AI and LLMs have revolutionized the CXM market by enabling personalized customer experiences at scale. As businesses increasingly prioritize customer-centric strategies, generative AI’s relevance will continue to grow, ushering in an era of hyper-personalization and enhanced customer engagement, shaping the future of CXM. CXM service providers are expected to heavily leverage these technologies to augment their service offerings.

CXMAPAC2023V1 CXMEMEA2023 CXMAmericas2023 CXMGlobal2023 1

What is in this PEAK Matrix® Report

In this research, we assess 54 CXM service providers worldwide featured across 4 CXM Services PEAK Matrix® Assessments and evaluate their market success and vision & capabilities. Each provider profile provides a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies.
 

In this report, we share the:

  • Customer Experience Management (CXM) PEAK Matrix® Assessment 2023 – Global
  • Customer Experience Management (CXM) PEAK Matrix® Assessment 2023 – Americas
  • Customer Experience Management (CXM) PEAK Matrix® Assessment 2023 – EMEA
  • Customer Experience Management (CXM) PEAK Matrix® Assessment 2023 – APAC
  • Strengths and limitations of the service providers evaluated
  • Sourcing considerations for buyers

Scope:

  • All industries
  • Geographies covered: global, Americas, EMEA, and APAC
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading CXM service providers, client reference checks, and an ongoing analysis of the CXM services market

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What is the PEAK Matrix®?

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Life Sciences Smart Manufacturing Services PEAK Matrix® Assessment 2023

Life Sciences Smart Manufacturing Services

In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. However, the advent of Industry 4.0 has led to the widespread adoption of technology across various sectors, unlocking numerous benefits. Nevertheless, the life sciences industry has been slow in embracing technology to modernize its manufacturing setups. The pandemic, regulatory frameworks, and the drive for operational excellence are now propelling the adoption of smart manufacturing services.

Life sciences enterprises are striving to unlock benefits such as cost optimization, increased productivity, visibility, and efficiency through investments in vital use cases such as digital twins and predictive maintenance. They are also exploring high-growth opportunities such as sustainable manufacturing, batch-to-continuous manufacturing, and personalized medicine production. As the industry receives investments in smart manufacturing, providers are assuming the role of end-to-end digital transformation partners by collaboratively developing solutions to assist enterprises in their digital journeys.

Life Sciences Smart Manufacturing Services PEAK Matrix

What is in this PEAK Matrix® Report

In this report, we assess 16 life sciences smart manufacturing service providers featured on Everest Group’s Life Sciences Smart Manufacturing Services PEAK Matrix® 2023. Each provider profile offers a comprehensive picture of its service focus, key IP/solutions, domain investments, and case studies. The study will enable buyers to make the right sourcing decisions based on their requirements, while providers will be able to benchmark themselves against their competitors. 

This report features 16 life sciences smart manufacturing service provider profiles and includes:

  • The provider landscape for life sciences smart manufacturing services
  • The providers’ assessment on several capability and market success-related dimensions

Scope:

  • Industry: life sciences
  • Geography: global
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading life sciences service providers, client reference checks, and an ongoing analysis of the IT services market

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Global In-house Center-focused Capabilities – Provider PEAK Matrix® Assessment 2023

GLOBAL IN-HOUSE CENTER-FOCUSED CAPABILITIES – PROVIDER

As global in-house centers (GICs) gain traction worldwide, enterprises are seeking insights into how to effectively leverage providers to grow their GICs. This pursuit has gained greater significance in today’s turbulent economic climate, where enterprises grapple with substantial talent and cost pressures. In their endeavor to cultivate or expand their in-house delivery capabilities, enterprises are increasingly open to receiving assistance from providers. Within this context, enterprises can seek provider support in three primary areas: establishing GICs (largely through assisted, joint venture, and build-operate-transfer models), carving out GICs, and transforming GICs.

However, as enterprises assess the market to identify a suitable partner to support them in this endeavor, they are confronted with multiple options, ranging from major global providers to more specialized local counterparts. The abundance of options can cause confusion among enterprises, for whom this is a very strategic and critical decision.

GICfocused Capabilities PEAK 2023 2

What is in this PEAK Matrix® Report

In this report, we leverage Everest Group’s proprietary PEAK Matrix® framework to evaluate 12 providers’ global in-house center-focused capabilities across two key dimensions – market impact and vision and capability. The research will help enterprises select the right-fit provider for their needs, while providers will be able to benchmark themselves against the competition.
 

In this report, we:

  • Categorize 12 providers as Leaders, Major Contenders, and Aspirants
  • Study providers’ key strengths and limitations

Scope:

  • All industries and geographies

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

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Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW) PEAK Matrix® Assessments 2023 NEW

Contingent Workforce Management (CWM) / Managed Service Provider (MSP) and Services Procurement / Statement of Work (SOW)

In the next normal, due to enterprises’ increased focus on workforce scalability and agility, the contingent workforce is emerging as a key focus area. As a result, enterprises are increasingly leveraging Contingent Workforce Management (CWM) / Managed Service Providers (MSPs) to manage their end-to-end CWM needs.

Market developments following the pandemic are causing MSPs / CWM providers to play a strategic role in workforce management. In response, providers are broadening their offerings and investing in the management of all types of contingent workers. They are enhancing their service scope, digitalizing processes, and expanding consulting capabilities. Providers are also exploring innovative talent solutions such as direct sourcing, services procurement management, total talent management, and independent contractor management to meet enterprises’ demands.

CWM MSP PEAK 2023 Services Procurement SOW PEAK 2023

What is in this PEAK Matrix® Report

This PEAK Matrix® assessment will help key stakeholders – buyers, service providers, and technology providers – understand the MSPs /CWM provider and services procurement provider landscape, evaluate providers’ capabilities, and identify the Leaders, Major Contenders, and Aspirants in the market.

This report analyzes the performance of 30 MSPs /CWM providers and 18 services procurement providers and includes:

  • The MSPs /CWM provider landscape
  • The services procurement provider landscape
  • MSPs /CWM provider PEAK Matrix® and Star Performers for 2023: Classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Services procurement /SOW PEAK Matrix® and Star Performers for 2023: Classification of providers as Leaders, Major Contenders, and Aspirants based on Everest Group’s proprietary PEAK Matrix® framework
  • Year-on-year movement of different providers on the PEAK Matrix®, eight providers have been named as the 2023 CWM/MSP Market Star Performers and four providers have been named as the 2023 Services Procurement Market Star Performers
  • Everest Group’s analysis of providers: Overall CWM/MSP and services procurement capability assessed by evaluating the providers along seven dimensions – market adoption, portfolio mix, value delivered, scope of services offered, innovation and investments, delivery footprint, and vision and strategy

Scope:

  • All industries and geographies
  • Over 1,950 CWM/MSP and services procurement deals
  • Coverage across 30 MSPs / CWM providers and 18 services procurement providers

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What is the PEAK Matrix®?

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Task Mining Products PEAK Matrix® Assessment 2023

Task Mining Products

Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies. With diverse use cases spanning business functions and verticals, task mining proves instrumental in achieving cost savings, operational efficiencies, and elevating employee experience. Technology providers are continuously evolving, enhancing their product capabilities, features, and functionalities. To achieve success, enterprises must diligently select the right-fit task mining technology providers that suit their needs.

Task MiningProducts

What is in this PEAK Matrix® Report

In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other.

In this PEAK Matrix® report, we provide:

  • Everest Group’s PEAK Matrix® evaluation of 19 task mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants
  • An overview of process intelligence products
  • A competitive landscape of the task mining technology provider market
  • Key task mining technology trends
  • Providers’ key strengths and limitations

Scope:

  • All industries and geographies
  • Task mining software products that are sold on a license, irrespective of any ongoing business or IT process outsourcing or managed services
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market

 

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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