Tag: Jimit Arora

Redesigning Your Outsourcing Portfolio for a Digital World | Virtual Roundtable

Thursday, June 28, 2018 | 11:00 a.m.  – 12:30 p.m. ET

Request to attend the Virtual Roundtable

As digital services cause yet another inflection in the outsourcing market, the service provider landscape is undergoing significant changes. Against this backdrop, enterprises need to recalibrate and reimagine their outsourcing portfolios to capture transformational value and manage risks.

To help organizations future-proof their outsourcing service provider portfolios, this session will provide an alternative view to segment the landscape. Participants will exchange perspectives on how they are shaping their outsourcing supply strategies to align with new demand strategies.

Who should attend

Strategic sourcing and vendor management executives who currently manage their enterprise’s portfolio of IT Services providers.

What you will learn

The session will help participants understand contemporary practices for structuring outsourcing portfolios and share best practices for future-proofing outsourcing relationships.


Jimit Arora, Partner, Everest Group
Eric Simonson, Research Managing Partner, Everest Group

Request to attend the Virtual Roundtable

Trump’s Planned H-1B Changes Stall as Offshoring Continues | In the News

For IT professionals, there’s no evidence that President Donald Trump is reducing the risk that their job might go offshore.

Offshore outsourcing firms, who are the largest users of H-1B visas, often use visa workers to facilitate the transfer of work. The Trump administration has criticized the visa program for this reason. Analysts have long argued that increasing visa wages, and changing the way visas are distributed, may hurt the ability IT services firms to use visa workers in offshoring.

But the administration, as well as Congress, have not taken any major actions on the visa program.  The offshore outsourcing industry is breathing easier, but it is still seeing changes.

The rate of growth among the largest India IT services firms has been consistently declining for the last eight quarters, according to Jimit Arora, who leads Everest Group’s IT Services research practice.

Read more in IEEE-USA

AHIP: Driving Value with a Comprehensive Cost Management Strategy | Webinar

Thursday, September 28, 2017 | 2:00 p.m. – 3:00 p.m. ET

Partner Jimit Arora will co-lead a webinar hosted by America’s Health Insurance Plans (AHIP) and presented by Optum on developing a comprehensive cost management strategy to drive greater value.

About the webinar
Membership and revenue growth are being offset by rising medical and administrative costs. As a payer seeking sustainable growth, you need to deliver member and patient value at a lower total cost. This panel discussion is designed to get payers thinking bigger, broader and deeper when it comes to driving greater value. Research shows that payers leave a lot of value on the table when they manage IT, operations, and medical costs separately. With a comprehensive cost of care strategy, they can achieve breakthrough value AND cost savings.

Attendees will learn:

  • Best practices to achieving higher quality of care at a lower cost
  • How to operationalize a comprehensive cost of care strategy
  • Bold moves you need to take and steps to get started

Who should attend
Those who are interested in driving value through modernizing the way care is delivered while reducing total cost of ownership. This topic is particularly beneficial to the payer COO, CIO, CFO, and EVP/SVP/VP of Operations

Jimit Arora, Partner, Everest Group
Eric Peterson, Vice President, Health Care Operations Marketing, Optum
Robert Adams, Vice President, Optum Advisory Services


Wipro wins $100m deal from Munich Re | In the News

Wipro has won a $100 million, five-year integrated outsourcing contract from German reinsurer Munich Re that involves infrastructure management services and application development. TCS was the other major contender for the deal.

Jimit Arora, who leads US-based advisory Everest Group’s IT services research practice, said he has witnessed increased investments from insurers in trying to drive end-to-end transformation of their technology estates.

Read more in The Times of India

HCL Technologies : puts $780M in IP tie-up with IBM | In the News

HCL Technologies has taken an unconventional route to partially offset the slowing down of its traditional workhorse – infrastructure management services (IMS).

India`s fourth-largest IT services firm has pumped $780 million into five intellectual property (IP) partnerships with IBM. The spend on these IP deals, signed over the last five quarters, surpasses the company`s capital expenditure in the four years beginning 2013-14 ($695 million). The partnership has so far yielded revenue of a little over $200 million.

Jimit Arora, who leads Everest Group`s IT services research practice, said in the future of IT services, ecosystems will be key to the relevance of companies. He said a variety of models will evolve, including frenemies / competitors.

Read more in 4-traders

7 hot IT outsourcing trends — and 7 going cold | In the News

As IT organizations become more strategic, so too do their partnerships with IT outsourcing providers. Digital transformation, automation, and the data revolution are not just shaking up how IT operates, they are greatly impacting the kind — and quality — of services under contract with IT outsourcing firms.

In an era that values superior customer and employee experiences, companies are placing more emphasis on the resources and technology employed to operate their internal service desks and customer-facing call centers.

“Call center consolidation and the desire to partner with strategic vendors continues, but call volumes are still high,” says Jimit Arora, a partner at Everest Group. “While virtual agents and chat bots are becoming prevalent, we see companies being reluctant to expose customers to these technologies just yet. They don’t want blow-back akin to interactive voice response system.”

Read more in CIO

Hexaware’s Ernst & Young Contract Shrinks Sharply | In the News

Jimit Arora, who leads Everest Group’s IT services research practice, said clients rationalize their service provider portfolios and consolidate spending with larger players. As this happens, the big 5 of Indian IT benefit. “Overall, I also see this as a broader trend in Big 4 (Deloitte, EY, KPMG, and PwC) where they are seeking to play a broader role in IT and digital services, and are not only looking to outsourcing to serve their internal needs but also partner with IT services companies to deliver end-to-end services to clients. In effect, they are looking to move beyond just being a consulting partner and looking to get deeper into implementation for their clients. Partnerships with the Indian-heritage companies, allows them access to on-demand, offshore talent and competitive price-points.”

Read more in the Times of India


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