4 Ways Intelligent Virtual Agents and Humans Can Work Together | Market Insights™
April 30, 2019
4 ways intelligent virtual agents and humans can work together: a contact center example
4 ways intelligent virtual agents and humans can work together: a contact center example
IVAs can act as a unified user interface layer for multiple disparate systems that have distinct backends and enable them to work together
Intelligent virtual agents’ (IVA’s) evolving capabilities: Key changes in the IVA market in the last 12-18 months are enabling IVAs to handle much more complex interactions which is driving the ability to serve specialized needs across industries and horizontals
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