Tag: H Karthik

NASSCOM’s 9th GCC Conclave 2019 — April 25-26 | Event

Everest Group is proud to once again be named the Strategic Partner of NASSCOM’s 9th annual Global Capability Centers Conclave, held in Bangalore on April 25 and 26, 2019.

Everest Group leaders H. Karthik and Eric Simonson will both participate in key sessions during the event, and we will have multiple analysts and experts available to meet with you in our stall. Please make plans to meet with us at Stall #6 during the event.

More information on our hosted sessions will be provided soon. Please check back for updates.

When:
April 25 and 26, 2019

Where:
Bangalore

Presenters:
H. Karthik, Partner, Everest Group
Eric Simonson, Managing Partner, Everest Group

9th Annual ABSL Conference — June 6 – 8 | Event

Everest Group leaders will once again present at the 9th Annual ABSL conference held in Poland on June 6-8. Industry experts H. Karthik and Eric Simonson will participate in key sessions at the event. The theme of this year’s conference is “Poland. The place to grow.” On June 7, Karthik will moderate a session titled “Rethinking city competitiveness.” On June 8, Eric will facilitate a panel discussion on how technology is changing the way we should think about business models.

About the event:
Bringing together business leaders and influential representatives of various industries, the Annual ABSL Conference provides an exceptional opportunity for insightful discussions and networking. Learn more about the ABSL Conference.

When:
June 6-8, 2017

Where:
Poznań, Poland

Everest Group speakers/moderators:

H. Karthik, Partner, Global Sourcing, Everest Group

Eric Simonson, Research Managing Partner, Everest Group

Learn more

CCAP: The Future of Customer Experience — October 11-12 | Event

Everest Group is the featured Knowledge Partner of the 2017 Contact Islands conference, “The Future of Customer Experience,” presented by the Contact Center Association of the Philippines (CCAP).

Research VP Katrina Menzigian and Research Partner H. Karthik will be key speakers during the event.

Karthik will lead a session titled, “The Role of the Philippines in Shaping Customer Relations”
Session summary: Philippines is the leader for contact center services delivery but will it match the pace of the global industry-wide disruption? This session delves deeper into emerging contact center trends in the Philippines, and how it re-shapes the overall value proposition for the Philippines. Hear round-the-table views from leading enterprises, service providers, and in-house centers on their experience of service delivery from the Philippines, expectations for the future, challenges faced, and successful mitigation strategies.

Katrina will lead a session titled, “Redefining the Overall Customer Experience Strategy”
Session summary: The impact of customer experience on overall business has grown exponentially as organizations look to deliver best-in-class customer experience. It is important to understand potential pitfalls in the journey. This session brings together the enterprise strategists and service provider implementers to focus on three key aspects of the customer experience strategy:

  • Building an organizational mandate for customer experience
  • Understanding key customer touch points through comprehensive customer journey mapping
  • Achieving unparalleled customer experience in an omni-channel environment

When
October 11-12, 2017

Where
Shangri-La’s Boracay Resort and Spa
Boracay Island, Philippines

Speaker
Katrina Menzigian, Research Vice President, Everest Group
H. Karthik, Partner, Research, Everest Group

Learn more

Changing Landscape of Global Outsourcing | Webinar

Tuesday, September 26, 2017 | 9:30 a.m. CDT

Everest Group’s H. Karthik, Partner, will be a featured speaker at the Bloomberg Professional BI Analyst Briefing webinar: Changing Landscape of Global Outsourcing.

Topics discussed during the webinar will include:

  • Impact of digital disruption on global services
  • Industry forecast and growth outlook
  • Increased investments by offshore IT services companies in high-cost countries
  • Robotic process automation and its impact on growth and profitability in the industry

Join this session to learn about the changing landscape of Global Sourcing and how it will impact the offshore IT services industry.

register for the webinar

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