Key Factors Impacting the Robotic Process Automation Business Case in GICs | Market Insights™
A typical business case for RPA is based on a minimum 15% cost savings; three key drivers impact the business case
A typical business case for RPA is based on a minimum 15% cost savings; three key drivers impact the business case
Research reveals why GICs are well poised to support the enterprise with digital services
The criticality of digital services to the future of the enterprise is one of the reasons Global In-house Centers (GICs) are well positioned to provide those services. According to new research from Everest Group, enterprises tend to view GICs as more strongly integrated with the core business than other offshoring or nearshoring options. This explains in part why GICs represent 25 percent of the offshore/nearshore digital services market, and why that percentage is likely to grow.
Currently, analytics, cloud and mobility services are the predominant digital capabilities being provided by GICs. The banking, financial services and insurance (BFSI) sector leads in driving digital service adoption, followed by the technology and retail industries.
One of the biggest challenges faced by GICs in delivering digital services is acquiring digital talent. Everest Group suggests that GICs expand their acquisition of talent beyond traditional sources, improve talent retention endeavors, and enhance efforts to reskill and upskill talent to encourage progression along defined career paths.
Everest Group described these results and recommendations in detail in a one-hour, live webinar on August 10. The webinar, “GICs Drive Digital Transformation, Plus Market Vista™Q2 2015 Update,” also featured Everest Group experts sharing highlights of the global services market in Q2 2016.
***Download the complimentary presentation.*** (Note: download requires free registration on Everest Group’s research site or log-in using an existing account.)
“GICs are uniquely positioned to support their parent enterprises in their strategic digital journeys,” said H. Karthik, partner at Everest Group. “GICs typically have an established foundation with and an endorsement from their parent; they possess a significant pool of talent; they are tightly integrated with the core business; and they are highly focused and motivated to build internal innovation capabilities.
“One of the key challenges for GICs, however, is maintaining the talent pool,” Karthik continued. “We see best-in-class GICs going beyond traditional recruitment channels and leveraging alternate ecosystem routes to hire digital talent.”
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