Tag: Digital Adoption Platform

Digital Adoption Platforms (DAP) PEAK Matrix® Assessment 2023

Digital Adoption Platforms (DAP)

Enterprises are increasingly evolving into digital-first businesses to remain competitive and future-ready. However, realizing value from digital transformation efforts can prove challenging when users lack the necessary training and resources to effectively utilize new technologies. In this context, organizations are turning to Digital Adoption Platforms (DAPs) as powerful tools to bridge the gap between technology and users, ensuring seamless adoption and learning of digital tools.

The DAP market grew steadily in 2022 due to increased demand from enterprises and significant investments by providers in enhancing their product capabilities. As the DAP market continues to mature, it is expanding its scope beyond adoption to address a wider range of business use cases such as change management, optimized software spending, data integrity, enterprise-wide search, and enhanced customer and employee experiences.

Digital Adoption Platforms

What is in this PEAK Matrix® Report

In this report, we evaluate 23 DAP technology providers based on their DAP products, vision & capability, and market impact and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will help buyers select the right-fit technology providers for their needs, while DAP providers will be able to benchmark themselves against each other.
 

In this report, we provide:

  • Everest Group’s PEAK Matrix® evaluation of DAP technology providers and their positioning as Leaders, Major Contenders, and Aspirants
  • The competitive landscape of the DAP technology provider market
  • Key enterprise sourcing considerations
  • Providers’ strengths and limitations

Scope:

  • All industries and geographies

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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

Unlock the Full Value of Digital Transformation in Insurance with Digital Adoption | Webinar

Sharath Hari Practice Director at Everest Group will join a panel of experts to discuss:

  • How IT and L&D teams can leverage digital adoption platforms to manage change effectively
  • How a successful digital transformation initiative can result in reduced operational expenses with lower compliance costs and faster policy/claims cycle time
  • Why a digital adoption platform needs to be at the forefront of your digital transformation journey and how it can create a continuous training ecosystem with contextual assistance

Register for the webinar

When

Wednesday, October 19, 2022, at 10:00 am CST, 11:00 am EST, 3:00 pm GMT

Where

Live, virtual event

Presenters

Sharath Hari
Practice Director, Everest Group

Mary Elizabeth Iannone
Director, IT Business Solutions, Westland Insurance Group Ltd.

Richard Bores
DAP Evangelist, Whatfix (ex-Sentry University, Travelers)

Ravi Thakur
VP & Portfolio Head – Insurance, Infosys

Register for the webinar

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