Tag: AR

Analyst Relations Quarterly Newsletter | Q4 2023

Hello AR colleagues!

I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. With that spirit in mind, this issue highlights two AR-focused events that you will find relevant.

On November 30, many of you joined our LinkedIn Live entitled How AR Teams Use Research to Support Sales and Position for Competitiveness. Thank you for being part of a lively discussion! Thank you also to my co-presenters, Molly Norton, Global Client Director at Everest Group, and Allan Racey, Global Talent Services Lead, Accenture. We took a deep dive into actual cases where AR brought research to bear on specific sales and marketing scenarios and helped drive outcomes. Please watch the replay and hopefully it will help you make more of an impact.

You can join me and two of our leading analysts, Rajesh Ranjan, Partner, and Alisha Mittal, Vice President, for an AR-focused webinar. We’ll first look at Everest Group’s 2024 Key Issues study, which lays out our predictions for the coming year. Then, the session will consider how AR teams can plan their strategy for 2024 according to these predictions. We held a similar event last year, which proved to be helpful to many. You can watch the event here.

With that, I wish you all a good wrap-up for 2023, and we’ll continue the discussion in the new year. Best wishes to all!

Best Regards

Katrina Menzigian
Vice President, Analyst Relations Engagement

Thought Leadership

Navigating COP28: Insights on the Evolving Landscape of Sustainability | Blog

Tech Services Forecast For 2024 | Blog

Examining the Impact of the Israel-Hamas Conflict on Cybersecurity Innovation | Blog

Revolutionizing Intelligent Automation with Generative AI | Report

Engineering Services Top 50 – 2023 | Report

Client Success Stories 

Discover how Everest Group experts helped:

A leading quick service restaurant assess and validate the pricing, solution, and performance characteristics of cross-tower IT applications and infrastructure proposal, and

A leading technology company shape its strategic CX priorities

READ ON 

Featured Video

Capture

How AR Teams Use Research to Support Sales and Position for Competitiveness

Watch Accenture’s Allan Racey, Global Talent Services Lead, and Everest Group’s Katrina Menzigian and Molly Norton in a compelling LinkedIn Live session. The speakers explore the strategies that enable AR teams to bridge the gap between research and growth. This session is designed to equip AR professionals with the knowledge and tools they need to better utilize their existing research investments and identify key opportunities where custom research can effectively strengthen sales initiatives.

WATCH NOW

Upcoming Events

Key Issues 2024: Creating Accelerated Value in a Dynamic World | Webinar

Building a Sustainable Future: Reflections on COP28 and Insights for 2024 | LinkedIn Live

2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact | Webinar

The Generative AI Odyssey: A Year in Review and What’s Ahead in 2024 | Webinar

Popular Analyst Relations Resources

Sign up your colleagues and peers for Everest Group’s Quarterly Analyst Relations Newsletter
Help them stay current on Everest Group’s research and corporate happenings via our newsletter.

Everest Group’s Reports Portal: Home to All of Everest Group’s Content
Access our latest research, outcomes from our latest surveys and studies, on-demand webinars, and much more.

Analyst Relations Engagement Center
Please visit our dedicated Analyst Relations Engagement page to see past issues of our AR Newsletters and replays of past events designed for AR professionals.

Everest Group RFI Introduction and Overview Document
This is a handy reference guide on the basics about Everest Group’s RFIs, guidelines on how to use our PEAK Matrix® Assessments, and FAQs.

Analyst Relations Best Practices

Did you know you can view Everest Group’s RFI Agenda at any time? This listing of all forthcoming Everest Group RFIs can be found on our public Reports Portal. It’s a great one to bookmark to help your team better plan its workflow. The RFI Agenda is right on the landing page. You can see all the critical info, such as study title, status, RFI launch date, publication date, and links to previous reports. Check it out!

VIEW EVEREST GROUP’S RFI AGENDA

PEAK Matrix® | Recent Releases

MedTech Operations PEAK Matrix® Assessment 2023

Procurement Outsourcing (PO) – Services PEAK Matrix® Assessment 2023

Data and Analytics (D&A) Services for Mid-market Enterprises PEAK Matrix® Assessment 2023

Low-code Application Development Platforms PEAK Matrix® Assessment 2023

Latest Published Research

PriceBook H2 2023 | Business Process | Report

Provider Snapshot | DXC Technology | Report

Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – Europe | Report

The Global Business Services (GBS) Landscape in the Consumer Packaged Goods (CPG) / Retail Industry | Report

 

 

 

 

 

2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact | Webinar

ON-DEMAND WEBINAR

2024 Analyst Relations Strategy Planning: Aligning with Market Predictions to Create Impact

Strategic analyst relations (AR) teams are identifying focus areas and building their team’s plans for the upcoming year. One key priority is to align their 2024 AR strategy with their organization’s business objectives. The guiding “north star” is to create impact for internal stakeholders in terms of competitiveness and preparedness.

In this on-demand webinar, our expert analysts first revealed market predictions for 2024, drawing on findings from Everest Group’s Key Issues 2024 survey. Based on those findings, our speakers discussed recommendations and actionable steps intended to help AR teams position themselves as enablers for their organization to navigate market dynamics and the realities stakeholders will face in the coming year.

What questions has the on-demand webinar answered for the participants?

  • What are Everest Group’s key predictions for the technology and global services markets for 2024?
  • How can AR teams position to support their internal stakeholders given the market conditions expected for 2024?
  • What specific plans and preparations should AR teams undertake to maximize their ability to move the needle on the various goals across teams (sales, marketing, lines of business, etc.) in their organization?

AR professionals should attend from:

  • IT service providers
  • Technology providers
  • BPS providers
  • Engineering services providers
  • Consulting service providers
Menzigian_katrina
Vice President
Mittal Alisha
Vice President
Ranjan Rajesh
Partner

How AR Teams Use Research to Support Sales and Position for Competitiveness | LinkedIn Live

LINKEDIN LIVE

How AR Teams Use Research to Support Sales and Position for Competitiveness

View the event on LinkedIn, which was delivered live on Thursday, November 30, 2023.

🔍 Analyst relations (AR) teams of service and tech providers are facing increasing pressure to demonstrate the tangible value and impact of research investments for increased competitiveness and market success.

🚀 Watch this LinkedIn Live with Everest Group experts and Allan Racey, Global Talent Services Lead with Accenture. The speakers explore the strategies and that enable AR teams to bridge the gap between research and growth. This session was designed to equip AR professionals with the knowledge and tools they need to better utilize their existing research investments and identify key opportunities where custom research can effectively strengthen sales initiatives.

🎙️ Participants had  the opportunity to hear about instances where AR teams have achieved alignment with research investments and the objectives of their sales teams.

What questions does the event answer for participants?

  • How can AR teams better utilize their existing research memberships to drive value for their sales organization?
  • How can AR professionals better communicate the link between research and competitiveness and growth initiatives?
  • How can AR teams shape the discussion with their sales organization on how to leverage the value from research?

Meet the Presenters

Menzigian Katrina (1)
Vice President, Analyst Relations Engagement
Everest Group
Norton Molly
Global Client Director
Everest Group

Analyst Relations Quarterly Newsletter | Q3 2023

Dear Analyst Relations colleagues –

In today’s 2023 market, organizations are working hard to pivot and focus intensely on revenue generation. Whether or not you believe there’s a recession, it doesn’t matter. What does matter is that companies are behaving as though there is one. Prophylactic cost-management measures have been rolled out across companies in order to be on solid ground should a recession emerge – which is, in reality, creating conditions similar to an actual recession. The common thinking seems to be “manage costs and drive revenue.” This shift coincides with more analyst relations (AR) teams having closer linkages with the sales and revenue generation teams at provider organizations. This, in turn, puts AR people in the position of linking the value of research to the desired outcomes of sales.

Everest Group’s consultative engagement approach has always been “business-need” centric, targeting the needs of sales and marketing stakeholders at provider organizations. We start with the premise that data that reflects actual on-the-ground realities leads to better insights and understanding, which can then help guide provider decisions around competitive positioning, buyer needs, partnering channels and strategies, go-to-market approaches, and better structured and priced proposals – all adding up to supporting higher win-rates.

I’m often asked how Everest Group engages with sales and marketing executives. The truth is that it’s a long answer that can best be described as starting with the strategy around market segments and extending through proposal review and bid support.

On November 30, you can join me and my colleagues on a LinkedIn Live dedicated to discussing how Everest Group supports sales and marketing teams through our memberships and bespoke projects. You’ll get a flavor of the discussion from the video below, where I introduce my colleague, Molly Norton, who works with many of our provider clients. Please watch the video and register for the event to join the conversation.

For those in the Northern Hemisphere – I truly hope you enjoy the last few weeks of summer!

Best Regards

Katrina Menzigian
Vice President, Analyst Relations Engagement

Thought Leadership

A Message from Everest Group’s CEO and Founder on the Positive Opportunities Within Sustainability | Blog

Top Employers for Tech Talent™ ─ Understanding Brand Perception from the Perspective of Tech Employees in India, the US, and the UK | Blog

Generative AI in Retail and CPG: Revolutionizing Operations and Customer Experience | Blog

Generative AI’s Impact on the Talent Market: Unraveling its Effects on Training and Recruitment Versus the Environment and Society | Blog

Talent Spotlight

Rohit

Rohitashwa Aggarwal is a Partner in Everest Group’s Global Sourcing practice. In his role, he is focused on engagements and initiatives with global companies that focus on GBS / shared services centers. Rohitashwa works extensively with global organizations and GBS clients on their talent strategy, including global workforce planning, innovative talent acquisition and management practices, remote delivery models, and more.

You can learn more about Rohitashwa and connect with him on LinkedIn.

CONNECT WITH ROHITASHWA ON LINKEDIN

Positive Opportunities Within Sustainability

Keep an eye on our new sustainability-focused LinkedIn page, where we deliver valuable sustainability insights that businesses can leverage for their sustainability goals.

EXPLORE

Featured Video

Molly

How Everest Group Supports Sales Teams Improve Outcomes

In this quick video, Katrina Menzigian, Vice President, Analyst Relations Engagement, and Molly Norton, Global Client Director, chat about the increasing interest among provider organizations to partner with Everest Group to target specific sales objectives and challenges.

WATCH NOW

Everest Group’s Buyer’s Corner

Read how Everest Group helped an insurance provider access a Guidewire licensing agreement to achieve best-in-class terms and conditions across the industry and best-in-class commercial outcomes.

EXPLORE

Events

How AR Teams Use Research to Support Sales and Position for Competitiveness | LinkedIn Live

AR-focused Event | How Everest Group Guides Enterprises to Better Decisions | LinkedIn Live Discussion

The Pricing Index: Pivotal Themes and What to Expect in the Next Year | LinkedIn Live Discussion

From Hype to Reality: Maximizing Your Return with Intelligent Automation | Everest Group Participates in an Industry Event

Popular Analyst Relations Resources

Everest Group’s Reports Portal: Home to All of Everest Group’s Content 

Access our latest research, outcomes from our latest surveys and studies, on-demand webinars, and much more.

Everest Group’s RFI Agenda

Wondering how to organize your team for future RFIs? Looking for the next RFI to showcase your capabilities? Search our public RFI Agenda for answers. Everest Group’s RFI Agenda is a great resource to bookmark to help your team better plan its workflow. You can see all the critical info, such as the study title, the study status, RFI launch date, publication date, and links to previous reports.

Analyst Relations Engagement Center

Please visit our dedicated Analyst Relations Engagement page to see past issues of our AR Newsletters and replays of past events designed for AR professionals.

Everest Group RFI Introduction and Overview Document

This is a handy reference guide on the basics about Everest Group’s RFIs, guidelines on how to use our PEAK Matrix® Assessments, and FAQs.

PEAK Matrix® | Recent Releases

Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2023 

Cloud Services PEAK Matrix® Assessment 2023 – North America 

Banking Operations – Services PEAK Matrix® Assessment 2023 

Employee Experience Management (EXM) Platforms – PEAK Matrix® Assessment 2023   

Net Zero Consulting Services PEAK Matrix® Assessment 2023  

Latest Published Research

BPS Top 50 – 2023 

IT Service Provider of the Year – 2023 

Safeguarding Assets: Building Trust and Combating Fraud 

5G Engineering Services – Provider Compendium 2023 

Cybersecurity Services State of the Market 2023: Cyber Secure to Cyber Resilient 

Life Sciences IT Services (ITS) State of the Market 2023 

Analyst Relations Quarterly Newsletter | Q2 2023

Dear Analyst Relations colleagues –

We’ve all been very intrigued and a little nervous about an emerging world shaped by ChatGPT and other Generative AI (GAI) technologies. These buzz topics have clearly made their entrance into our worlds – both professionally and personally. I’m not sure how this technology will shape the fundamentals of my life and work, but I do know that I’m interested in figuring out how to make it work for me in achieving what I want to accomplish. So these next few lines reflect my thinking on how AR professionals can potentially get some value from GAI for the things they have to get done. Some strategic in nature, some operational. Here goes:

  1. Automated data collection & analysis: AI can sift through an ocean of data – from analyst reports to social media chatter to RFI requirements
  2. Sentiment analysis: AI can gauge the tone of analysts’ writings about your companies, helping save time and attain clarity more quickly
  3. AI-powered relationship management: AI can help us track and monitor relationships with analysts, identifying patterns that can help you strengthen these vital connections
  4. Chatbots for quick response: With AI chatbots, you can ensure that some categories of inquiries are answered promptly, around the clock
  5. Customized content creation: AI can assist in crafting tailored content for analysts, by firm or topic area, boosting engagement
  6. Efficient briefings management: AI can streamline the management of analyst briefings, especially post-meeting follow-ups
  7. Effective internal communication: With AI, you can distribute crucial analyst insights swiftly and efficiently within your organizations
  8. And the most exciting – complete analyst RFI responses: By integrating various data sources and applications, you can conceivably use ChatGPT can to automate responses to analyst research RFI requests. Now wouldn’t that be nice!

 

While the core value of AR comes from the nuanced conversations and relationships we nurture on a 1-on-1 basis, the power of AI for AR may lie in its ability to free you from routine tasks so you can focus on strategic planning, relationship building, and how best to apply insights from research to help with creative problem-solving for your organization.

How do you see yourself harnessing this tech to make your life a little easier and more productive?

Best Regards,

Katrina Menzigian
Vice President, Analyst Relations Engagement

From the CEO’s Office

In this video, Everest Group’s Katrina Menzigian, Vice President, Analyst Relations Engagement, speaks with Peter Bendor-Samuel, CEO, Everest Group, about GAI and what it could mean for businesses and why it’s the hottest topic in the industry. The speakers dive into the potential opportunities, the risks and how to manage those risks, and how GAI will be disruptive, but in a good way.

WATCH NOW

Everest Group’s Buyer’s Corner

Read how Everest Group supported this F100 company in transforming its strategic approach to existing and future IT Services (ITS) Outsourcing engagements by identifying opportunities for productivity and operational improvements.

READ HOW EVEREST GROUP SUPPORTED THIS FORTUNE 100 COMPANY

Talent Spotlight

Mukesh Ranjan is a Vice President in the Information Technology Services team at Everest Group, leading research in the areas of enterprise digital transformation, cloud and traditional infrastructure, next-generation network infrastructure, digital workplace, and cybersecurity. In a recent conversation, Mukesh shared, “I aim to help clients solidify their critical decisions in the fast-changing cloud and infrastructure space. We work hard to share insights that are data-backed and well-researched.”

Mukesh is this edition’s Talent Spotlight and you can read more about him in his bio.

CONNECT WITH MUKESH ON LINKEDIN

Analyst Relations Best Practices

Did you know you can view Everest Group’s RFI Agenda at any time? This listing of all forthcoming Everest Group RFIs can be found on our public Reports Portal. It’s a great one to bookmark to help your team better plan its workflow. The RFI Agenda is right on the landing page. You can see all the critical info, such as study title, status, RFI launch date, publication date, and links to previous reports. Check it out!

VIEW EVEREST GROUP’S RFI AGENDA

Help us improve your AR experience with Everest Group!

Please take our poll to help us learn, “What’s the overall level of effort you associate with working with Everest Group?” In exchange for your participation in our poll, you will have the opportunity to pick one of three complimentary research documents.

TAKE THE POLL

PEAK Matrix® | Recent Releases

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment 2023

Trust and Safety Services PEAK Matrix® Assessment 2023

Life and Annuities (L&A) Insurance BPS and Third-Party Administrator (TPA) PEAK Matrix® Assessment 2023

Enterprise Blockchain Services PEAK Matrix® Assessment 2023

Workplace Employee Experience Management (WEEM) Platforms PEAK Matrix® Assessment 2023

Marketing Services PEAK Matrix® Assessment 2023

Thought Leadership

Categories of Use Cases in Sustainability Enablement | Market Insights™

Impact of ChatGPT and Similar Generative AI Solutions on the Talent Market | Blog

Generative AI in Marketing: The Sidekick You Never Knew You Needed | Blog

Generative AI – Redefining the Experience Design and Development Process | Blog

Introducing Talent Genius™: The AI-powered Insights Platform for Workforce and Location Strategies | Blog

AR-focused Event: How Everest Group Guides Enterprises to Better Decisions | LinkedIn Live

LINKEDIN LIVE

AR-focused Event | How Everest Group Guides Enterprises to Better Decisions

View the event on LinkedIn, which was delivered live on Tuesday, May 16, 2023.

Everest Group has been working with enterprises since its inception over 30 years ago. On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. Everest Group takes pride in our ability to provide nuanced and impactful guidance to enterprise stakeholders in a variety of roles, including procurement and sourcing, operations and delivery, technology and the CIO’s office, and customer experience leaders.

📢 In this LinkedIn Live our experts discussed how Everest Group helps shape the decisions enterprise clients make every day regarding their providers, the deals they undertake, and the solutions and technology they invest in.

What questions did the event address?

✅ What is the nature of the work Everest Group does with enterprise clients?
✅ What specific enterprise client challenges does Everest Group typically tackle?
✅ Which enterprise stakeholders does Everest Group engage?

Meet The Presenters

Arora Jimit B
Partner
Everest Group
Sharma Abhishek Refresh gray square
Partner
Everest Group
Menzigian_katrina
Vice President, Analyst Relations Engagement
Everest Group

Analyst Relations Quarterly Newsletter | Q1 2023

I’m often asked about Everest Group’s work with large enterprises and buyer organizations. That’s why I am excited that we are focusing this issue of our newsletter on how we engage with these clients to help them navigate their most complex operational and global services challenges. Whether for pricing assurance, locations strategies, sourcing and vendor management, technology selection, customer experience, or talent management, our team of seasoned analysts combine their expertise with innovative research methodologies to provide deep insights into the latest trends, technologies, and best practices in these areas. We work with clients on these topics through our custom projects as well as our annual memberships.

For example, our Pricing Assurance practice regularly works with enterprises on strategic engagement reviews and proposal reviews that provide holistic assessments of existing contracts or sole-sourced proposals. These reviews cover pricing, performance, contract terms, delivery metrics, and transformation agendas and set the stage for meaningful negotiations.

Similarly, our Global Business Services team works with global enterprises to ensure the optimization of in-house delivery operations. From technology investments to talent strategies and delivery location choices to business continuity, our research team has been tracking and advising in this space for over 15 years.

You’ll learn more about these membership areas and others, such as vendor management, Outsourcing Excellence, IT Talent, and CX Excellence. I encourage you to read on and ask questions – there’s a lot to unpack!

Best Regards,

Katrina Menzigian
Vice President, Analyst Relations Engagement

From the CEO’s Office

Everest Group’s CEO, Peter Bendor-Samuel, joined our Analyst Relations webinar on January 12, 2023, and offered his sentiments on how we work with the AR community.

WATCH NOW

Buyer’s Corner

Everest Group launched its Pricing Assurance suite of offerings almost 15 years ago in response to inquiries from large enterprise clients. As market needs have evolved, so have our guidance. One of our most sought-after capabilities is our Strategic Engagement Reviews and Proposal Reviews. This work involves conducting a holistic bespoke review of either an existing contract or an upcoming proposal. The review covers pricing, but also performance, solution elements, contract terms, delivery metrics, and the transformation agenda. The intent is to provide enterprises with a current and calibrated view of their engagements that can inform their own planning decisions and next steps.

READ HOW THIS GLOBAL QUICK SERVICE RESTAURANT (QSR) CHAIN WORKED WITH EVEREST GROUP TO RIGHT-SIZE AND RIGHT-PRICE THEIR ENTERPRISE SOFTWARE SOLUTION IMPLEMENTATION

Talent Spotlight

One of the key leaders on the team is Achint Arora, Pricing Assurance Partner, who says, “I’m passionate about helping clients get the best value for the services they need and want.” Achint is featured as our Talent Spotlight and you can read more about him here.

CONNECT WITH ACHINT ON LINKEDIN

Analyst Relations Best Practices

How AR Can Drive Value and Influence Outcomes for Internal Stakeholders 1 1024x536 1

During our January 12 webinar, Key Themes to Help Analyst Relations Teams Navigate 2023 – An AR Professional Exclusive Webinar, we discussed how AR teams can better drive value and influence outcomes in the context of the key themes our research teams believe will shape 2023. We shared the above Analyst Relations Best Practices during the webinar that day, but you can view the full webinar here.

WATCH THE ON-DEMAND WEBINAR

Help us improve your experience with Everest Group!

Please take our poll to help us learn, “What’s the overall level of effort you associate with working with Everest Group?”

TAKE THE POLL

PEAK Matrix® | Recent Releases

Marketing Services PEAK Matrix® Assessment 2023

Analytics and AI Services Specialists PEAK Matrix® Assessment 2022

Risk & Compliance in BFS IT Services PEAK Matrix® Assessment 2023

UK Contingent Staffing Services PEAK Matrix® Assessment 2023

SAP Business Applications Services PEAK Matrix® Assessment 2023 – Europe

Application and Digital Services (ADS) in Life and Annuity (L&A) Insurance – PEAK Matrix® Assessment 2023

Revenue Cycle Management Platforms PEAK Matrix® Assessment 2023

Thought Leadership

ChatGPT – A New Dawn in the Application Development Process? | Blog

Pillars of Metaverse Regulations | Market Insights™

The Pricing Bulletin: IT Services Pricing Expectations in Early 2023 | Video

How Net Zero Consulting Will Propel Companies’ Sustainability Objectives | Video

Tier-2/3 Cities Account For $36 Billion of IT Exports | In the News

Digital Doppelgängers and Evil Twins: How Brands Can Guard against Identity Theft and Fraud in the Metaverse | In the News

Analyst Relations Quarterly Newsletter | Q4 2022

Dear Analyst Relations colleagues –

As we wrap up 2022 and try to get ahead of the curve for 2023, we’re all thinking about what’s to come. And Analyst Relations teams are often in the hot seat of helping their internal stakeholders navigate the strategic decisions for the year ahead. In this issue and for upcoming events, I’ll focus on offering you Everest Group insights and information that will help you and your AR team be ready to respond to those questions.

The first event is our live webinar on Tuesday, December 13, Key Issues 2023: Rise Above Economic Uncertainty and Succeed. Our research leaders will explain why 2023 will see a divergence between the direction of GDP and spending on IT-BPS Services. They will highlight the expected bright spots for our markets and how to position to capitalize on those opportunities. The presentation will include findings from our Key Issues 2023 Survey, helping you hone in on what enterprises are thinking about. Sign up here and join the discussion, including the live Q&A.

Next, on January 12, will be our webinar, Key Themes to Help Analyst Relations Teams Navigate 2023 | An AR-professional Exclusive Webinar. I’ll join colleagues and Everest Group Partners Abhishek Singh and Manu Aggarwal to discuss how AR teams can create meaningful impact for your organizations, given our 2023 predictions and all that’s to come. We’ll also look at which areas of AR investment stand to deliver value, and which should be avoided. Please register here.

As in every quarter, please see below for our Talent Spotlight, recently published thought leadership, our newest PEAK Matrix® Assessments, and a sneak peek at some of the findings to be shared in the Key Issues 2023 webinar.

Wishing you a healthy and fulfilling holiday season!

Best Regards,

Katrina Menzigian
Vice President, Analyst Relations Engagement

Explore our latest published research

Market Vista™: Q3 2022 | Report

Digital Adoption Platforms (DAP) – State of the Market 2023 | Report

A New Paradigm of Marketing Beckons: Marketing Services State of the Market Report 2022 | Report

Global Locations State of the Market Report 2022: Talent Locations Strategies | Locations PEAK Matrix®

US Talent Supply Landscape for the Top 10 In-demand Technology Skills | Report

India’s Services Delivery Overview – Tier-1 Hubs Continue to Grow, Tier-2/3 Speeding Up | Report

Explore our recent custom research

Case #1: Everest Group Creates Six-year Strategy Roadmap for the Philippines IT-BP Industry

Case #2: Everest Group Supports a Multinational Cyclical Commodities Major in Its Future Location and Workforce Strategy

Explore our informative blogs and infographics

The Role of ESG in IT Services Pricing: Is There a Case for a Green Premium? | Blog

Why Metaverse Growth Will Put Trust and Safety (T&S) Center Stage | Blog

Engineering Services Price Benchmarking Catalog | Market Insights™

No-code Low-code AI | Market Insights™

Talent Spotlight

Hrishi Raj Agarwalla is a Practice Director in Everest Group’s Global Sourcing team. In this role, he assists clients with global services delivery locations and workforce strategy. Hrishi has rich experience across projects covering location selection, delivery portfolio optimization, cost/talent benchmarking, and sourcing strategy. In addition, Hrishi also manages Everest Group’s Market Vista™ membership offering, which includes a suite of quarterly and annual reports that capture the key developments across multiple aspects of the global services industry.

CONNECT WITH HRISHI RAJ ON LINKEDIN

Prashant ShuklaVice President at Everest Group, leads the Financial Research practice, which includes its Executive Insights™ program for CXOs within IT and business process service provider organizations. In addition, Prashant leads the firm’s proprietary financial analysis of service providers, which provides the foundation for many external and internal research activities and deliverables.

CONNECT WITH PRASHANT ON LINKEDIN

Featured Video

Addressing Global Uncertainty Across Major Economies Related to Pandemic, Recession | 1 of 3

In the first of this three-part video series, watch as Everest Group’s Prashant Shukla, Vice President, Akash Verma, Practice Director, and Mansi Mehta, Analyst, discuss the current uncertainty in business across the major economies of the world. Hear our latest insights on this topic and our methodology to track recent economic trends.

WATCH NOW

Stay in the Know

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar Join Everest Group’s Key Issues 2023 webinar as our experts provide insights into the outlook of the global IT-BP industry and discuss major concerns, expectations, and key trends expected to amplify in 2023.

REGISTER

Key Themes to Help Analyst Relations Teams Navigate 2023 | Webinar

This webinar will prepare AR professionals to influence the thinking of their internal stakeholders on the key trends, dynamics, and likely scenarios to expect in the coming year.

REGISTER

In the News

Leveling Up. Hiring in IT Services Sector Slows after Two-year Record High | In the News

Nitish Mittal, Partner at Everest Group, believes that the market for IT services will decelerate from 10.4% organic constant currency growth in FY22 to 6.7% in FY23 (March ending).

READ ON

How IT Leaders Can Manage Costs during Inflation and Develop Better Outsourcing Partnerships | In the News

Amy Fong, Partner at Everest Group, says that industry stakeholders can only lower outsourcing costs by appreciating the concern’s existence and developing appropriate strategies to improve flexibility in industrial operations.

READ ON

How Will the Metaverse Affect the Future of Work? | In the News

The broader adoption of metaverse platforms could increase employee engagement irrespective of where they are. “This will help savvy enterprises attract needed talent without worrying about the physical offices,” said Yugal Joshi, Partner at Everest Group.

READ ON

IT-BPM Industry Drives Economic Growth | In the News

Quoting from an in-depth study done by Everest Group on the next six years of the BPO (business process outsourcing) sector, IT and Business Process Association of the Philippines (IBPAP) President Jack Madrid gave an optimistic forecast that their industry can grow by 8% annually in the next six years, growing in total revenue from US$29.5 billion in 2021 to almost US$60 billion by 2028.

READ ON

PEAK Matrix® | Recent Releases

Process Orchestration – Technology Provider Landscape with Products PEAK Matrix® Assessment 2023

SAP Business Application Services PEAK Matrix® Assessment 2023 – Global

Decentralized Clinical Trial Platforms PEAK Matrix® Assessment 2023

Healthcare Customer Experience Management (CXM) Services in North America PEAK Matrix® Assessment 2023

 

 

 

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