Introduction to Pricing Index™:

Everest Group Pricing Index™ reports the historical price variation observed and future pricing outlook across key outsourcing service industry areas. The current report covers the pricing trend for the period H1 2022 to H1 2023.

The pricing index is provided for the below 3 key outsourcing service categories:

• IT-Standard Services – These include the traditional IT functions under IT Infrastructure services like service desk, traditional compute, storage, etc.. and Application development and maintenance (ADM) services like Standard Java, C/C++, .NET, etc.
• IT-Advanced Services – These include the higher skilled IT functions under IT Infrastructure services like cyber security, cloud services, etc. and Application development and maintenance (ADM) services like full-stack cloud transformation, data science, etc..
• BPO Services – These include some common voice and back-office processes under BPO services like Accounts payable, Accounts receivable, purchasing, employee administration, Tier 1 customer service operations, claims processing, etc.

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