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BPO On The March – Professional Outsourcing | In The News
“The insurance industry currently finds itself at a turning point, say Rajesh Ranjan and Anupam Jain of Everest Group – there are many pressures and it’s going to have to change. Business process outsourcing will undoubtedly be part of the […]
IT Outsourcing (ITO) in the Healthcare Provider Industry – Annual Report 2014 | Market Insights™
Healthcare provider ITO services are (somewhat) global 2016 is a significant year for healthcare provider ITO contract renewals Consumerism is driving technology investments among healthcare providers The major share of ITO deals are structured around ADM, testing, DW/BI, and network […]
2014 IT Outsourcing In Review: Grading Our Predictions – CIO | In The News
“Peter Bendor-Samuel, CEO of outsourcing consultancy Everest Group: “The rumors of the mass repatriation of work from third parties back onshore or into captives has been greatly exaggerated.” Read More.
How To Make Your Outsourcing Team Work For You: Part I – Procurement Leaders | In The News
“Procurement outsourcing is picking up pace. Everest Group recently reported that spend under management will stand at between $270bn to $275bn in 2014, an increase of 7% from 2013.” Read more.
New IT Outsourcing Model Boosts Bottom Line – CIO | In The News
“Faced with increased competition and pricing pressure, global service providers have been increasing their focus on their most lucrative business segments in recent years. And that restructuring is beginning to bolster their bottom lines. During the second quarter of 2014, […]
Three Possible Directions for Contact Center Outsourcing | Sherpas in Blue Shirts
The contact center outsourcing (CCO) marketplace is mature. It’s a large market, and companies across a wide number of industries and geographies use the services. The market is now $70-75 billion, which is approximately 20 percent penetrated by third-parties vendors […]
NextGen IT Outsourcing: Is it the Beginning? – Dataquest| In The News
“IT outsourcing has undergone tremendous changes over the years, and with enterprise customers digging deeper for that extra value and IT vendors looking at innovative service offerings, the industry is in the midst of yet another transformation.” Read More
Around The World And Back Again – Professional Outsourcing | In The News
“The proportion of onshore delivery center set-ups has nearly doubled in recent years as outsourcing service providers have sought to maximize their performance and meet client demands.” Read More.
UK Outsourcing Giants Take Diverging Paths | Sherpas in Blue Shirts
Last week both Serco and Capita announced their interim results. Not only did the two companies show a widening gap in terms of financial performance, but they also highlighted diverging business strategies. Firstly, their financial performance in H2 2014 to […]
IT Outsourcing in Insurance Annual Report 2014 | Market Insights™
Insurance ITO Experiencing Exponential Growth Insurance ITO trends: Sourcing implications for buyers and service providers Visit the report page