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  • Thematic Report
    May 09, 2019

    The Global Sourcing Adoption Trends reports are new additions to our flagship Market Vista™ offering. These are unique reports that cover enterprise-specific view of global sourcing adoption and maturity, specific to key sectors. This document is…
  • PEAK Matrix®
    April 17, 2019

    With multiple M&As and partnerships being announced, healthcare payers have had a busy last couple of years. Quest for consolidation across the value chain has led payers to merge with PBMs, acquire providers (physician practices, home…
  • State of the Market
    March 22, 2019

    The report, Market Vista™: 2018 Year in Review and Outlook for 2019, gives an overview of the developments that took place in the global services industry in 2018. The report highlights key trends and drivers pertaining…
  • PEAK Matrix®
    March 28, 2019

    The P&C insurance BPO market has been continually growing as buyers of services aim at containing costs, optimizing processes, improving customer experience, and leveraging digital technologies for multiple strategic objectives. Different P&C insurance clients have different…
  • PEAK Matrix®
    March 29, 2019

    As the banking BPO industry shifts from arbitrage-first to digital-first model, buyers increasingly seek to understand the digital capabilities of service providers to eliminate/reduce human effort, improve efficiency, and drive better outcomes. While individual digital components…
  • Thematic Report
    Feb. 22, 2019

    Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of Global In-house Centers…
  • State of the Market
    Dec. 27, 2017

    The global Multi-Process Human Resource Outsourcing (MPHRO) has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-7% between 2014-2016. The growth has been particularly strong in the emerging markets of Asia…
  • Provider Compendium
    Jan. 31, 2019

    The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 23 service providers in the market. Each service provider profile captures a comprehensive picture of that provider’s service suite, scale of…
  • PEAK Matrix®
    Jan. 11, 2019

    Mortgage BPO stands out as one of the largest submarkets within banking BPO. As regulatory bodies continue to increase their oversight on mortgage activities of banks, the role played by BPO has been gaining greater significance…
  • Thematic Report
    Dec. 12, 2018

    Purely product-based differentiation is short term. This, along with margin pressures and the emergence of new players is pushing enterprises to drive innovation in the way they deliver Customer Experience (CX) and contact center services. CX…
  • PEAK Matrix®
    Dec. 12, 2018

    The medical device industry is faced with multiple challenges – a shift in the industry from product-centric to patient-centric solutions, increasingly stringent industry regulations, declining margins, and competition from unconventional players – to name a few.…
  • PEAK Matrix®
    Aug. 30, 2019

    Digital interactive experience is becoming a key differentiator for enterprises in an age defined by rising customer expectations. The interactive experience ecosystem has become a three-way battleground for the creative agencies, IT service providers, and traditional…
  • Provider Compendium
    Dec. 07, 2018

    The KYC-AML BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers in the market. These include Accenture, Capgemini, Cognizant, DXC Technology, Exela Technologies, EXL, Genpact, HCL Technologies, Infosys, Intelenet, KPMG,…
  • PEAK Matrix®
    July 03, 2019

    DevOps advocates collaboration amongst the development, operations, and testing teams to help enterprises improve their software development and deployment cycles. Though in recent years, we have been witnessing a shift in the market wherein enterprises are…
  • Thematic Report
    Nov. 20, 2018

    Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of Global In-house Centers…
  • PEAK Matrix®
    Dec. 06, 2018

    Increased exposure due to proliferation of touch points, consumerization of IT, and rapid adoption of digital technologies have superannuated the role of traditional IT security services. In addition, challenges such as increasing threat complexity, technology choices,…
  • PEAK Matrix®
    Nov. 20, 2018

    With cloud becoming the bedrock of digital businesses, “cloud native” promises to be the default operating model for future enterprises and is garnering significant enterprise interest. However, the cloud-native concept has somewhat been misunderstood and under-positioned…
  • PEAK Matrix®
    March 04, 2019

    Automation has been a strong warrior for enterprises to fight against cost and SLAs pressures. In recent years, focused automation investments and AI-led adoption of complex use-cases have encouraged enterprises to deploy automation for business-oriented outcomes,…
  • Thematic Report
    Oct. 05, 2018

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    Oct. 05, 2018

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…

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