• PEAK Matrix®
    July 16, 2015

    Introduction Capital markets BPO continues to grow rapidly with a maturing service provider landscape. It achieved close to 20% revenue growth in 2014, led by investment banking and asset management. North America, United Kingdom, and Continental…
  • PEAK Matrix®
    May 29, 2015

    Introduction Mortgage BPO stands out as the largest submarket within the banking BPO space. The role of BPO assumes greater importance in the mortgage landscape as regulatory bodies continue to increase their oversight on mortgage activities…
  • Provider Compendium
    Jan. 30, 2015

    Introduction The insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five page service provider profile provides a comprehensive picture of that provider’s service suite,…
  • Provider Compendium
    Jan. 09, 2015

    INTRODUCTION The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers. Each five page service provider profile shows a comprehensive picture of the provider’s service suite, scale of…

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