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  • PEAK Matrix®
    Sep. 28, 2017

    The landscape for capital markets BPO is becoming increasingly competitive as service providers continue to evolve their capabilities and gain market share. The advent of Robotic Process Automation (RPA) is playing a major role in shifting…
  • Webinar Deck
    Dec. 08, 2017

    Early adopters of Robotic Process Automation (RPA) have been quick to realize benefits; however, as the maturity of their adoption increases, they are beginning to recognize that they need Artificial Intelligence (AI) technology as well. AI,…
  • Thematic Report
    Sep. 22, 2017

    The Oil and Gas (O&G) industry has been a moderate adopter of global sourcing. However, with declining oil prices and associated cost pressures, the industry is going through a transformative phase. Leading players have increased their…
  • State of the Market
    Sep. 30, 2016

    The global multi-process Procurement Outsourcing (PO) market registered a growth of 10% in 2015. Both organic and inorganic factors made near-equal contribution to the overall growth. The market witnessed high termination rates along with robust new…
  • In the News
    Sep. 12, 2016

    Nearshoring is on the rise thanks to a number of reasons such as the affinity between British companies and their European peers and a pool of highly qualified workers. “With increasing digitalisation, we see nearshore locations…
  • Viewpoint
    Oct. 11, 2017

    In this digital era, enterprises are expecting contact centers to drive strategic initiatives that impact business outcomes, and not just focus on cost containment. Customer service organizations are continuously evolving to respond to the rapidly changing…
  • State of the Market
    Oct. 06, 2017

    Amidst consistent regulatory uncertainty, falling profit margins, and decreasing in-patient volumes, the demand in the healthcare provider IT market is rebounding with primary focus on value-based care initiatives. More than 50% of provider IT spending by…
  • Press Release
    Oct. 13, 2016

    Procurement outsourcing market matures, with buyers seeking more value, more innovation, broader scope from service providers. The global multi-process Procurement Outsourcing (PO) market witnessed decent growth of 10 percent in 2015, reaching US$2.3 billion in size,…
  • PEAK Matrix®
    Sep. 22, 2017

    The global L&P insurance BPO market continues to show steady growth, both in terms of revenue and FTE deployment. The market is witnessing changes and some of the observed trends are – Customers’ expectations are changing…
  • PEAK Matrix®
    Sep. 29, 2017

    The global MSP market is undergoing a transformation due to evolving business requirements of buyers as well as emergence of new categories such as SOW and IC. As a result, service providers are reshaping their value…
  • Viewpoint
    Oct. 27, 2017

    Amidst falling profitability, declining margins, and persistent regulatory uncertainty, healthcare payers are aggressively looking for opportunities to sustain their business. With most of the large payers strategically prioritizing growth in the Medicare Advantage (MA) market, it…
  • Thematic Report
    Sep. 11, 2017

    Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear,…
  • Thematic Report
    Sep. 11, 2017

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    Sep. 11, 2017

    Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear,…
  • Thematic Report
    Sep. 11, 2017

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    Sep. 11, 2017

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    Sep. 11, 2017

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Viewpoint
    Sep. 26, 2017

    In April 2016, the European Parliament adopted the European Union General Data Protection Regulation (GDPR, officially EU 2016/679), which will come into effect in May 2018. The regulation replaces the 1995 EU Data Protection Directive (DPD)…
  • Thematic Report
    Sep. 11, 2017

    The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate through the complexity and make clear and effective decisions suited to their specific industries. These reports provide detailed information…
  • Thematic Report
    Sep. 11, 2017

    Buyer Geography Trends reports provide data, developments, and insights on outsourcing and offshoring trends for a particular buyer geography/region. These reports provide the research and analysis that enable users to navigate through complexity and make clear,…

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