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  • State of the Market
    Oct. 12, 2016

    Assets Under Management (AUM), a key metric for global asset management industry, reached US$71.4 billion in 2015. While this was just an increase of 1% from 2014 levels, what is more important that it was led…
  • Thematic Report
    Nov. 03, 2017

    The Business Process Services (BPS) market is being buffeted by strong winds of change. Multiple digital elements are disrupting the status quo on both the demand- and supply-side of the market. Enterprises are expecting not only…
  • Thematic Report
    Nov. 03, 2017

    The life sciences BPO service provider profile compendium provides accurate, comprehensive, and fact-based profile snapshots of 13 service providers in the market. Specifically, the report allows for comparison of the service providers on their areas of…
  • State of the Market
    Nov. 18, 2016

    The global Recruitment Process Outsourcing (RPO) market continued to remain one of the fastest growing single-process HRO markets. It posed a strong growth rate of 17% in 2015 backed by the resurgence of the growth in…
  • PEAK Matrix®
    Nov. 30, 2016

    Heightened customer expectations, stagnant growth, limited product differentiation, increasing threat from new entrants, and the stringent regulatory environment are the key challenges faced by insurers today. In addition to these industry headwinds, insurers are feeling the…
  • Thematic Report
    Dec. 08, 2017

    The cities in Poland play a critical role in the delivery of global services for both global and European players. As the global services industry matures, there is a gradual shift in the mix of locations…
  • Thematic Report
    Dec. 28, 2017

    While digital adoption has been part of the strategy of BFSI GICs for some time, its broad-based emergence in the past few years is offering a new and powerful tool to the GICs to create compelling…
  • Thematic Report
    Oct. 18, 2017

    Regulations, evolving customer demands, and increased competition from FinTechs are pushing Banking and Financial Services enterprises (BFS) to reimagine their business models and develop a strong digital strategy. Further, as BFS enterprises move forward in their…
  • Viewpoint
    Oct. 27, 2017

    The annuities market is witnessing major changes to its present ecosystem with the emergence of new technologies, uncertain regulatory directions, shifts in political landscape, and changing customer demands. All these have also raised operational costs for…
  • State of the Market
    Sep. 27, 2016

    The healthcare landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with mobile computing, social media…
  • Location Spotlight
    Nov. 17, 2017

    Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for services delivery. These reports help global sourcing practitioners or location strategy professionals stay ahead of competition in…
  • Webinar Deck
    Nov. 15, 2017

    Implementing a digital strategy is no longer optional, but a necessity to stay competitive in today’s rapidly evolving market. Enterprises now find they must adopt a digital strategy, which includes making significant investments in new and…
  • PEAK Matrix®
    Oct. 27, 2017

    The Healthcare and Life Sciences (HLS) landscape has been subject to significant turbulence on account of a gamut of factors including escalating costs, widespread regulatory amendments, changing business models, and evolution of the patient-centric paradigm (with…
  • Press Release
    Nov. 01, 2016

    Robotic process automation, analytics and consumer-facing technology solutions drive 10 percent growth in banking BPO market. “If banks do not get their act right, they might soon lose their relevance,” claims Everest Group in new research…
  • Thematic Report
    Jan. 25, 2018

    IT security is clearly amongst the top IT investment priorities for enterprises across industries. The proliferation of endpoints, rapid adoption of cloud, and increasingly stringent regulations are creating a strong demand for next-generation IT security services…
  • Viewpoint
    Dec. 01, 2017

    Engineering services has emerged as the fastest growing segment of the global services industry: enterprises are increasingly focusing on developing engineering products that can integrate into the connected digital consumer ecosystem, driving the demand for engineering…
  • State of the Market
    Sep. 27, 2017

    Life Sciences BPO market grew strongly during 2014-2016 to reach ~US$4.6 billion in 2016. Increasing adoption by first-generation buyers, rising cost of drug development, and focus towards patient-centric model are some of the key contributors to…
  • Thematic Report
    Sep. 21, 2017

    PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends…
  • Provider Compendium
    Sep. 29, 2017

    The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five-page service provider profile provides a comprehensive picture of that provider’s service suite, scale…
  • Thematic Report
    Sep. 22, 2017

    The contact center outsourcing industry has been making a gradual shift from arbitrage-first to digital-first model. Evolving consumer preferences are necessitating the enterprises to increase their focus on digital enablement. We engaged in multiple conversations with…

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