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  • PEAK Matrix®
    Oct. 13, 2021

    The banking operations outsourcing market has become relatively consolidated at the top, with leading players capturing a higher market share over the last year and the entry of specialists in a few banking segments. Lending and…
  • Provider Compendium
    Feb. 04, 2022

    The COVID-19 pandemic has significantly accelerated blockchain adoption, with enterprises prioritizing high-impact use cases, such as supply chain provenance, digital identity, digital assets management, and payments. In this research, we present detailed profiles and assessments of…
  • PEAK Matrix®
    Oct. 01, 2021

    With accelerating digital transformation and enterprises adding more services and applications to their networks, the traditional Wide Area Network (WAN) is no longer efficient in handling enterprises’ network requirements. Thus, enterprises are increasingly adopting Software-defined Wide…
  • Provider Compendium
    Sep. 30, 2021

    Capital Markets – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 24 service providers, including their scale of operations, technology solutions, risk management & regulatory reporting, and delivery locations, along with Everest Group’s PEAK…
  • Provider Compendium
    Jan. 26, 2022

    The pandemic has been a catalyst for enterprises to recalibrate their strategies and operating models for the workplace. Considering that the business case for workplace transformation is well established now, enterprises are conceptualizing the target states…
  • PEAK Matrix®
    Oct. 28, 2021

    The pandemic has accelerated digital transformation for enterprises and pushed them to adopt agile and DevOps delivery models, along with cloud and next-generation technologies for scalability and innovation. Hence, it has become imperative for Quality Assurance…
  • PEAK Matrix®
    Oct. 21, 2021

    The insurance industry is burdened with obsolete legacy systems, talent shortage, and resistance to change. In addition, consumer needs, habits, and expectations, which were gradually evolving before COVID-19, have radically shifted during the pandemic, spurred by…
  • PEAK Matrix®
    July 28, 2021

    Revenue Cycle Management (RCM) continues to be a key focus area for healthcare providers, as is evident from the fact that administrative expenses account for nearly 20-25% of their total spend. Before COVID-19, healthcare providers were…
  • Provider Compendium
    Jan. 11, 2022

    As a result of the COVID-19 pandemic, creating a seamless, frictionless, and digital customer-centric insurance experience has become the new standard for insurers. Technology adoption – including AI-enabled chatbots to assist in the customer journey, Machine…
  • Provider Compendium
    Jan. 17, 2020

    The Multi-process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s recently published MPHRO Service Provider Landscape with PEAK Matrix™ Assessment 2020. The compendium provides comprehensive and fact-based snapshots of 20…
  • Provider Compendium
    Sep. 14, 2021

    The COVID-19 pandemic and the resulting economic fallout have adversely impacted Life and Annuity (L&A) insurance businesses, leading to demand stress, revenue compression, and profitability pressures. The challenges have been compounded by carriers relying heavily on…
  • Provider Compendium
    Nov. 12, 2021

    The insurance industry is burdened with obsolete legacy systems, talent shortage, and resistance to change. In addition, consumer needs, habits, and expectations, which were gradually evolving pre-COVID-19, have radically shifted during the pandemic, spurred by the…
  • Provider Compendium
    March 30, 2022

    The experience design ecosystem is at the cusp of change, with increased customer awareness, data privacy regulations, touchless experiences, data-powered experiences, emerging technologies (such as AI, AR/VR) and a focus on sustainability compelling enterprises to rethink…
  • Provider Profiles
    Aug. 12, 2021

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Compendium
    Jan. 28, 2022

    The COVID-19 pandemic has expedited the pace of digital transformation and cloud adoption among Europe-based enterprises. Enterprises expect services beyond the cloud, characterized by a customer experience-centric design, business-led transformation, and code-based infrastructure. Cloud sustainability and…
  • Provider Compendium
    Jan. 28, 2022

    The COVID-19 pandemic has expedited the pace of digital transformation and cloud adoption among enterprises. Enterprises are no longer looking at the cloud from a cost-savings perspective but considering it as an investment that drives value…
  • PEAK Matrix®
    July 12, 2021

    The landscape for capital markets operations is becoming increasingly competitive, as enterprises continue to look for newer solutions to improve their capabilities, expand their footprint, and gain market share. With the pandemic disrupting the industry last…
  • State of the Market
    Jan. 10, 2020

    The global Multi-process Human Resource Outsourcing (MPHRO) market grew at a healthy rate of ~5% during 2017-2019. This trend is expected to continue over the next two to three years, with the market breaching US$5 billion…
  • Provider Compendium
    Feb. 04, 2022

    Banking and Financial Services (BFS) firms are modernizing their technology and transforming their operations by infusing digital technology in response to the immense challenges they currently face – rising cost pressures, changing customer and market expectations,…
  • PEAK Matrix®
    June 30, 2021

    Application transformation is an ongoing and continuous process, in which the application’s environment and its features constantly evolve based on changing business needs and technology advancements. To compete in a digital world, enterprises are not only…

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