Other Industries

We cover the Energy & Utilities, Manufacturing, Telecom, Travel & Hospitality, Technology and others across sourcing models and geographies, providing a holistic view of industry-specific processes and technologies as well as functions common to other industries

Our Coverage

Our data and analysis of energy & utilities, manufacturing, telecom, travel & hospitality, technology, and other industries spans all geographies and sub-segments. Our research provides focused and up-to-date insights on the trends and best practices in each of these industries


Industry relevance

Our research capabilities allow us to serve clients across a wide range of industry-specific needs. Understanding how business context influences a global services strategy is an important consideration.

The following types of custom decision support offerings can be applied to your specific industry

Global In-house Centers (GICs)

The Global In-house Center (GIC) model continues to grow rapidly and is evolving in multiple ways. GICs are playing a broader role (beyond the delivery mandates) in the global sourcing models of their respective organizations, bringing more power and accountability to them



Location Optimization

Whether you are seeking to set up a new delivery center or evaluating your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision




Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies




global services reports and research from Everest Group

Published Reports

Our Market Vista offering regularly tracks developments in major industry segments, including outsourcing transactions and Global In-house Center delivery center set-ups for each industry. All of our major reports and data sets contain industry-specific breakouts. Market Vista industry reports can be found at the following links:


Energy & Utilities Industry Market Vista reports


Manufacturing & Retail Industry Market Vista reports


Technology Industry Market Vista reports


Telecom Industry Market Vista reports


Travel & Hospitality Industry Market Vista reports

Recent research from Everest Group Recent Industry Reports

View all

Guidebook for Blockchain Adoption in Healthcare and Life Sciences: A Compilation of Insights from 40+ Blockchain Projects

Healthcare and Life Sciences (HLS) industry is adopting blockchain technology [...]
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Banking BPO Digital Capability Platform (DCP) – Service Provider Landscape with Solutions PEAK Matrix™ Assessment 2019

As the banking BPO industry shifts from arbitrage-first to digital-first mode[...]
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Healthcare Report Card 2018 – A Guidebook of Key Trends and Service Provider Performance

The U.S. healthcare market witnessed a series of activities in 2018. On one side, payers continued their ques[...]
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Makings of a Successful Sourcing Relationship – Deal Trends in the Healthcare Payer BPS Market

Healthcare payers have always been sluggish in making sweeping technology changes and this year is no d[...]
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