Other Industries

We cover the Energy & Utilities, Manufacturing, Telecom, Travel & Hospitality, Technology and others across sourcing models and geographies, providing a holistic view of industry-specific processes and technologies as well as functions common to other industries

Our Coverage

Our data and analysis of energy & utilities, manufacturing, telecom, travel & hospitality, technology, and other industries spans all geographies and sub-segments. Our research provides focused and up-to-date insights on the trends and best practices in each of these industries

 

Industry relevance

Our research capabilities allow us to serve clients across a wide range of industry-specific needs. Understanding how business context influences a global services strategy is an important consideration.

The following types of custom decision support offerings can be applied to your specific industry

Global In-house Centers (GICs)

The Global In-house Center (GIC) model continues to grow rapidly and is evolving in multiple ways. GICs are playing a broader role (beyond the delivery mandates) in the global sourcing models of their respective organizations, bringing more power and accountability to them

 

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Location Optimization

Whether you are seeking to set up a new delivery center or evaluating your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

 

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Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

 

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global services reports and research from Everest Group

Published Reports

Our Market Vista offering regularly tracks developments in major industry segments, including outsourcing transactions and Global In-house Center delivery center set-ups for each industry. All of our major reports and data sets contain industry-specific breakouts. Market Vista industry reports can be found at the following links:

 

Energy & Utilities Industry Market Vista reports

 

Manufacturing & Retail Industry Market Vista reports

 

Technology Industry Market Vista reports

 

Telecom Industry Market Vista reports

 

Travel & Hospitality Industry Market Vista reports

Recent research from Everest Group Recent Industry Reports

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Healthcare Business Process Automation Solutions PEAK Matrix™ Assessment 2019

Healthcare enterprises have traditionally relied on outsourcing and offshoring to improve their business across multitud[...]
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Capital Markets BPO – Service Provider Profile Compendium 2019

The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 23 service pr[...]
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Mortgage BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

Mortgage BPO stands out as one of the largest submarkets within banking BPO. As regulatory bodies continue to i[...]
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Life and Pensions (L&P) Insurance BPO - Annual Deal Trends Report 2019

For the past couple of years, activity in the L&P insurance BPO market was constrained as buyers were being challenged by mac[...]
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