Other Industries

We cover the Energy & Utilities, Manufacturing, Telecom, Travel & Hospitality, Technology and others across sourcing models and geographies, providing a holistic view of industry-specific processes and technologies as well as functions common to other industries

Industry expertise in Banking, Financial Services & Insurance, Healthcare and more

Our Coverage

Our data and analysis of energy & utilities, manufacturing, telecom, travel & hospitality, technology, and other industries spans all geographies and sub-segments. Our research provides focused and up-to-date insights on the trends and best practices in each of these industries

 

Industry relevance

Our research capabilities allow us to serve clients across a wide range of industry-specific needs. Understanding how business context influences a global services strategy is an important consideration.

The following types of custom decision support offerings can be applied to your specific industry

GIC

Global In-house Centers (GICs)

The Global In-house Center (GIC) model continues to grow rapidly and is evolving in multiple ways. GICs are playing a broader role (beyond the delivery mandates) in the global sourcing models of their respective organizations, bringing more power and accountability to them

 

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Selection, sustainability, portfolio balancing and more

Location Optimization

Whether you are seeking to set up a new delivery center or evaluating your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

 

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Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

 

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Everest Group's fact-based reports

Published Reports

Our Market Vista offering regularly tracks developments in major industry segments, including outsourcing transactions and Global In-house Center delivery center set-ups for each industry. All of our major reports and data sets contain industry-specific breakouts. Market Vista industry reports can be found at the following links:

 

Energy & Utilities Industry Market Vista reports

 

Manufacturing & Retail Industry Market Vista reports

 

Technology Industry Market Vista reports

 

Telecom Industry Market Vista reports

 

Travel & Hospitality Industry Market Vista reports

Recent-Research Recent Industry Reports

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Insurer of the Future: Insurance ITO Annual Report 2018

Insurers are under immense profitability pressures due to macroeconomic factors, modest premium growths, increase in catastrophic losses, and ri[...]
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Navigating from Front to Back – Digital Services in Consumer Banking with Services PEAK Matrix™ Assessment 2018 and Profiles Compendium

As banks gear up to capitalize on the next generation of the[...]
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Navigating from Front to Back – Digital Services in Consumer Banking with Services PEAK Matrix™ Assessment 2018 and Profiles Compendium - PEAK Matrix Preview

Everest Group's fact-based PEAK Ma[...]
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Healthcare Payer BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

After a year of new administration taking control of the Oval office, the healthcare payer market conti[...]
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