Other Industries

We cover the Energy & Utilities, Manufacturing, Telecom, Travel & Hospitality, Technology and others across sourcing models and geographies, providing a holistic view of industry-specific processes and technologies as well as functions common to other industries

Industry expertise in Banking, Financial Services & Insurance, Healthcare and more

Our Coverage

Our data and analysis of energy & utilities, manufacturing, telecom, travel & hospitality, technology, and other industries spans all geographies and sub-segments. Our research provides focused and up-to-date insights on the trends and best practices in each of these industries


Industry relevance

Our research capabilities allow us to serve clients across a wide range of industry-specific needs. Understanding how business context influences a global services strategy is an important consideration.

The following types of custom decision support offerings can be applied to your specific industry


Global In-house Centers (GICs)

The Global In-house Center (GIC) model continues to grow rapidly and is evolving in multiple ways. GICs are playing a broader role (beyond the delivery mandates) in the global sourcing models of their respective organizations, bringing more power and accountability to them



Selection, sustainability, portfolio balancing and more

Location Optimization

Whether you are seeking to set up a new delivery center or evaluating your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision




Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies




Everest Group's fact-based reports

Published Reports

Our Market Vista offering regularly tracks developments in major industry segments, including outsourcing transactions and Global In-house Center delivery center set-ups for each industry. All of our major reports and data sets contain industry-specific breakouts. Market Vista industry reports can be found at the following links:


Energy & Utilities Industry Market Vista reports


Manufacturing & Retail Industry Market Vista reports


Technology Industry Market Vista reports


Telecom Industry Market Vista reports


Travel & Hospitality Industry Market Vista reports

Recent-Research Recent Industry Reports

View all

Role of Artificial Intelligence (AI) and Cognitive Solutions in Delivering Customer Experience of the Future

Artificial Intelligence (AI) is gaining significant importance in driving end-to-end proces[...]
See Report

Maximizing Value From Open Banking

Open banking is defined as exposing of data and services by banks to third-parties and customers via APIs. Regulations, evolving customer demands, and market pressur[...]
See Report

Enterprise Digital Adoption in Retail | Pinnacle Model™ Assessment 2018

The growing dominance of e-commerce has shaken the traditional retail industry, and offline retailers are finding it difficu[...]
See Report

Blockchain: Is It the Silver Bullet?

Banking process are complex and inefficient, resulting in the lose-lose proposition of high costs for banks and poor service for customers. There are many causes f[...]
See Report