Banking, Financial Services & Insurance (BFSI)

We cover the BFSI industry across sourcing models and geographies, providing a holistic view of industry-specific processes and technologies as well as functions common to other industries

Industry expertise in Banking, Financial Services & Insurance, Healthcare and more

Our BFSI Coverage

Our data and analysis of the BFSI industry spans all geographies and sub-segments within BFSI (e.g., lending, asset management, property & casualty, life & annuities). We analyze both the processes and technologies unique to BFSI, as well as include BFSI in all services markets which are not unique to BFSI, such as contact center, finance & accounting, human resources, applications testing and others


Download our Complimentary Viewpoint | Digital Rotation in Banks – The Next Frontier

In this viewpoint, we present the digital journey so far for large U.S. banks and the road ahead in addition to Everest Group’s five digital catalyst themes that banks must leverage to achieve the full potential of their digital rotation efforts.

Everest Group's fact-based reports

Banking & Financial Services BPO Published Reports

Our fact-based and easy-to-digest reports on the Banking & Financial Services BPO markets include processes such as lending, mortgages, and asset management. Access to reports and our analysts is available as an annual subscription

 

VISIT REPORTS LIBRARY

Everest Group's fact-based reports

Banking, Financial Services and Insurance ITO Published Reports

Our BFSI ITO reports focus on the technologies specific to these industries. Our research comprehensively analyzes the key dynamics of the complex BFSI sector. Access to reports and our analysts is available as part of an annual subscription

 

VISIT REPORTS LIBRARY

Everest Group's fact-based reports

Insurance BPO Published Reports

Our fact-based and easy-to-digest reports on the Insurance BPO markets include processes such as Property & Casualty and Life & Annuities. Access to reports and our analysts is available as an annual subscription

 

 

VISIT REPORTS LIBRARY

GIC

Global In-house Centers (GICs)

The Global In-house Center (GIC) model continues to grow rapidly and is evolving in multiple ways. GICs are playing a broader role (beyond the delivery mandates) in the global sourcing models of their respective organizations, bringing more power and accountability to them

 

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Selection, sustainability, portfolio balancing and more

Location Optimization

Whether you are seeking to set up a BFSI delivery center or evaluating your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

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Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

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Recent-Research Recent BFSI Reports

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Insurer of the Future: Insurance ITO Annual Report 2018

Insurers are under immense profitability pressures due to macroeconomic factors, modest premium growths, increase in catastrophic losses, and ri[...]
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Navigating from Front to Back – Digital Services in Consumer Banking with Services PEAK Matrix™ Assessment 2018 and Profiles Compendium

As banks gear up to capitalize on the next generation of the[...]
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Navigating from Front to Back – Digital Services in Consumer Banking with Services PEAK Matrix™ Assessment 2018 and Profiles Compendium - PEAK Matrix Preview

Everest Group's fact-based PEAK Ma[...]
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Life and Pensions (L&P) Insurance BPO – Service Provider Profile Compendium 2018

This report provides accurate, comprehensive, and fact-based snapshots of 11 major L&P insurance BPO service prov[...]
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