Industry Expertise

We provide a comprehensive view across sourcing models and locations for leading industries that use global services

Comprehensive views across sourcing models and locations for leading industries
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Banking & Financial Services

Financial institutions face a low-growth business environment and are increasingly looking to global services to cut costs and meet changing business needs

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Insurance

The emergence of global connected ecosystems, disruptive business models, sharing economy, and competition from non-traditional players are key drivers of change in the insurance industry.

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Healthcare & Life Sciences

Healthcare payers, providers and life sciences organizations face a challenging environment of spiraling costs and public scrutiny. Next generation global services can help address the complexity while also providing cost savings opportunities

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Other Industries

Whether it is making better use of data, digitizing their business or controlling costs, leading industry segments are pursuing global services as a critical enabler. We offer published reports and custom decision support in: Energy & Utilities; Manufacturing & Retail; Technology; and more

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Disruptions in Business Services

The Everest Group Difference

Information Technology Services

Chirajeet (CJ) Sengupta

Vice President

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Analyst Spotlight

Anupam Jain

Anupam Jain

Practice Director, Business Process Services

Anupam manages Everest Group’s BFSI-BPO, Healthcare-BPO and Analytics BPS subscription offerings. He assists clients on topics related to optimizing business process service delivery models, with an emphasis on Financial Services, Life Sciences, and Analytics.

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Jimit Arora

Jimit Arora

Partner, Information Technology Services

Jimit leads Everest Group’s vertical-specific research programs focused on Banking, Financial Services & Insurance and Healthcare & Life Sciences Technology Services. Jimit assists clients on topics related to Cloud, Infrastructure, Applications and Digital services.

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Abhishek Singh

Abhishek Singh

Practice Director, Information Technology Services

Abhishek leads Everest Group’s healthcare & life sciences team members. He assists clients on topics related to technology services and platform adoption in healthcare payers, providers, pharmaceutical, and medical devices.

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Recent-Research Recent Industry Research

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Banking BPO – Service Provider Profile Compendium 2018

The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the m[...]
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Banking ITS Report Card and Growth Outlook 2018

The pace of technology disruption, changing consumer preferences, and the need for banks to come up with new business models are disrupting the current [...]
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Insurance ITS Report Card and Growth Outlook 2018

The insurance IT services market is pivoting from a labor-arbitrage model to a value-based, digital-first model. Insurers are reimagining their busine[...]
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Capital Markets ITS Report Card and Growth Outlook 2018

This report analyzes 600+ active capital markets IT services contracts to comment on the market size, growth, and demand characteristics for thi[...]
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