Industry Expertise

We provide a comprehensive view across sourcing models and locations for leading industries that use global services

Banking & Financial Services

Financial institutions face a low-growth business environment and are increasingly looking to global services to cut costs and meet changing business needs


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The emergence of global connected ecosystems, disruptive business models, sharing economy, and competition from non-traditional players are key drivers of change in the insurance industry.


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Our data and analysis of the healthcare industry spans all its geographies, sub-segments, technologies, and operational areas. Our research provides focused and up-to-date insights on the healthcare landscape across payers, providers, PBMs, diagnostic labs, and pharmaceutical distributors


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Life Sciences

Our data and analysis of the life sciences industry spans all its geographies, sub-segments, technology, and operational areas. Our research provides focused and up-to-date insights on the life sciences landscape across pharmaceutical, biotechnology, and medical devices firms


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Other Industries

Whether it is making better use of data, digitizing their business or controlling costs, leading industry segments are pursuing global services as a critical enabler. We offer published reports and custom decision support in: Energy & Utilities; Manufacturing & Retail; Technology; and more


Disruptions in Business Services

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Information Technology Services

Chirajeet (CJ) Sengupta


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Analyst Spotlight

Manu Aggarwal

Practice Director, Business Process Services

Manu leads the industry-specific practices for the BPS team at Everest Group. He assists clients on topics related to various business processes, delivery optimization, go-to-market strategy and future investments across Banking, Financial Services, Healthcare, and Life Sciences.

Jimit Arora

Jimit Arora

Partner, Information Technology Services

Jimit leads Everest Group’s vertical-specific research programs focused on Banking, Financial Services & Insurance and Healthcare & Life Sciences Technology Services. Jimit assists clients on topics related to Cloud, Infrastructure, Applications and Digital services.


Abhishek Singh

Vice President, Information Technology Services

Abhishek leads Everest Group’s healthcare & life sciences team members. He assists clients on topics related to technology services and platform adoption in healthcare payers, providers, pharmaceutical, and medical devices.


Recent research from Everest Group Recent Industry Research

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The Digitalization Rhapsody: Enabling Clean Claims Through Digital Means

Health insurance claim denials cost payers and providers over US$300 billion every year. Other than the financial loss, both th[...]
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Future Proofing Credit Unions from the Digital Onslaught

Winds of change in member expectations, rising regulatory costs, and the roadblock stemming from legacy systems are the key challenges being fa[...]
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Healthcare Business Process Automation Solutions PEAK Matrix™ Assessment 2019

Healthcare enterprises have traditionally relied on outsourcing and offshoring to improve their business across multitud[...]
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Capital Markets BPO – Service Provider Profile Compendium 2019

The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 23 service pr[...]
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