Industry Expertise

We provide a comprehensive view across sourcing models and locations for leading industries that use global services

Banking & Financial Services

Financial institutions face a low-growth business environment and are increasingly looking to global services to cut costs and meet changing business needs


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The emergence of global connected ecosystems, disruptive business models, sharing economy, and competition from non-traditional players are key drivers of change in the insurance industry.


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Healthcare & Life Sciences

Healthcare payers, providers and life sciences organizations face a challenging environment of spiraling costs and public scrutiny. Next generation global services can help address the complexity while also providing cost savings opportunities



Other Industries

Whether it is making better use of data, digitizing their business or controlling costs, leading industry segments are pursuing global services as a critical enabler. We offer published reports and custom decision support in: Energy & Utilities; Manufacturing & Retail; Technology; and more


Disruptions in Business Services

The Everest Group Difference

Information Technology Services

Chirajeet (CJ) Sengupta


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Analyst Spotlight

Manu Aggarwal

Practice Director, Business Process Services

Manu leads the industry-specific practices for the BPS team at Everest Group. He assists clients on topics related to various business processes, delivery optimization, go-to-market strategy and future investments across Banking, Financial Services, Healthcare, and Life Sciences.

Jimit Arora

Jimit Arora

Partner, Information Technology Services

Jimit leads Everest Group’s vertical-specific research programs focused on Banking, Financial Services & Insurance and Healthcare & Life Sciences Technology Services. Jimit assists clients on topics related to Cloud, Infrastructure, Applications and Digital services.


Abhishek Singh

Vice President, Information Technology Services

Abhishek leads Everest Group’s healthcare & life sciences team members. He assists clients on topics related to technology services and platform adoption in healthcare payers, providers, pharmaceutical, and medical devices.


Recent research from Everest Group Recent Industry Research

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Mortgage BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

Mortgage BPO stands out as one of the largest submarkets within banking BPO. As regulatory bodies continue to i[...]
See Report

Life and Pensions (L&P) Insurance BPO - Annual Deal Trends Report 2019

For the past couple of years, activity in the L&P insurance BPO market was constrained as buyers were being challenged by mac[...]
See Report

Life and Pensions (L&P) Insurance BPO – Service Provider Profile Compendium 2019

This report provides accurate, comprehensive, and fact-based snapshots of 10 major L&P insurance BPO service prov[...]
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Life & Pensions (L&P) Insurance Digital Services PEAK Matrix™ 2019 – Leapfrogging the Digital Transformation Stage

The Life & Pensions (L&P) insurance sector is facing headwinds of change [...]
See Report