Functional Expertise

No one matches the breadth and depth of our coverage in all major areas of information technology and business process services

Functional Expertise from Experttise

Business Process Services

 

Our fact-based data and insights analyze and assess market trends and topical issues, service provider capabilities, and solution characteristics across specific Business Process Outsourcing (BPO) landscapes

 

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Customer Experience Management (CXM)

Our CXM research (including Contact Center) helps organizations optimize their strategies around digital contact centers, contact center outsourcing (CCO), and evolving CX issues

 

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Finance & Accounting

Our Finance and Accounting (F&A) research helps organizations optimize global F&A operations by delivering high value insights on outsourcing relationships, shared services, locations, talent, pricing, and peer benchmarks

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Human Resources

Our Human Resources (HR) research helps organizations optimize global HR operations by delivering high-value insights across payroll, benefits administration, learning, HRIS, recruiting, staffing, and more

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Procurement

Our Procurement research helps organizations optimize their global procurement operations by providing comprehensive insights into their non-core spend (direct and indirect) across the Source-to-Pay (S2P) cycle

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Industry-specific Processes

Our industry-specific Business Process Outsourcing (BPO) research offers focused insights covering Banking & Financial Services, Insurance, and Healthcare & Life Sciences

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Information Technology Services

 

Our Information Technology Services (ITS) research focuses on current and anticipated trends in present-day and next-generation global IT services across geographies, sectors, and locations

 

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Cloud & Infrastructure

Our Cloud and Infrastructure services research empowers enterprises to evolve their IT operations in an era of relentless technology disruption

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Digital Services

Our research analyzes next generation themes such as design, digital transformation, Internet of Things, enterprise analytics, SaaS, DevOps, and mobility

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Application Services

Our industry-leading research analyzes the latest trends in application services – application development, modernization, rationalization, testing services, ERP implementation and maintenance

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Industry-Specific Technology Services

Everest Group’s industry-specific Information Technology Outsourcing (ITO) research offers focused insights covering Banking, Financial Services & Insurance (BFSI), as well as Healthcare & Life Sciences

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Engineering Services

 

Our Engineering Services research examines relevant issues for market stakeholders, technology trends, and demand themes for innovation and provides fact-based analysis to aid strategic decision making

 

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The Everest Group Difference

Information Technology Services

Abhishek Singh

Practice Director

Contact Abhishek

Analyst Spotlight

Rajesh Ranjan

Partner

Rajesh leads Everest Group’s overall BPS syndicated and custom advisory services. He assists clients on topics related to market opportunity assessment, strategic engagement reviews, and next generation business process services issues.

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Shirley Hung

Vice President

Shirley is responsible for offering Everest Group’s point of view on critical developments within the global services industry. She supports outsourcing and vendor management leaders in making better strategic decisions.

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Chirajeet Sengupta

Vice President

Chirajeet leads Everest Group’s Cloud & Infrastructure Services and Applications Services , and Digital Services research offerings. He and his team assist clients on topics related to cloud, infrastructure, digital, and horizontal application services.

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Recent Functional Research

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Multi-Country Payroll Outsourcing (MCPO) Annual Report 2019 – Persistent Growth Amidst Evolving Propositions

Multi-Country Payroll Outsourcing (MCPO) is one of the fastest growing markets in the HR[...]
See Report

Rewards and Recognition (R&R) Outsourcing Market Report 2019 - Driving Enhanced Employee Engagement Through Tailored R&R Solutions

The Rewards and Recognition (R&R) outsourcing market has emerged [...]
See Report

BigTech Battle: Leading Internet of Things (IoT) Platforms Assessment – A Selection Guide

Enterprise interest in IoT (Internet-of-things) and, subsequently, its adoption has increased manifold over [...]
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Application Services in Global Banking – Services PEAK Matrix™ Assessment 2018: Spending Picks up as Need for Talent, Transformation, and Time to Market Intensifies

The pace of technology disrupti[...]
See Report