Shared Services Centers / GICs

Outsourcing service providers dominate the marketing messages – but, in aggregate, internal service delivery is over one-quarter of the nearshore and offshore market. We help substantiate the reality and opportunity

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Shared Services Center Capabilities

The Shared Services Center (also known as Global In-house Center/GIC or captive) model continues to grow rapidly and is evolving in multiple ways. GICs are stepping-up to play a broader role beyond their delivery mandates in the global sourcing models of their respective organizations, bringing more influence and accountability to them

What is a GIC?

Global In-house Center (GIC) is Everest Group’s preferred term to replace “captive” and has been adopted by NASSCOM and IBPAP as their preferred terminology as well.

Learn why the term “GIC” has replaced “captive”

How We Serve GICs


Recognized as a leading authority on GICs, Everest Group serves GICs and their parent organizations across the entire lifecycle through a combination of research and advisory capabilities. Our research for GICs focuses on the critical aspects of this model, such as growth and evolution, talent development, and parent organization engagement models. As a result, industry influencers and clients deem our research in this area as cutting-edge, contemporary thought leadership.

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GIC Set-up Support

We help enterprises to set up their Shared Service Centers (GICs) with a range of services from location selection, business case development, and implementation program management (PMO) support



Growth Strategy and Roadmap

We help GICs consider, create and implement roadmaps for growth by assessing their value propositions, identifying “sweet-spots,” and defining their enhanced future roles

Next-Generation Sourcing Models

We help GICs and global sourcing offices consider, evaluate, and implement next-generation sourcing models – including hybrid sourcing models, virtual GICs, and models that optimize the role of GICs in the broader organization sourcing agenda

GIC and Shared Services Membership

Our GIC membership addresses strategic and operational aspects of the rapidly evolving GIC model. Annual membership allows access to reports, Pinnacle Model™ analyses, assessments, analyst briefings, workshop, and closed group events (webinars and roundtables)



Talent Strategy

We provide market intelligence and best-practice assessment studies on various aspects of talent strategy for GICs. Additionally, we help GICs evaluate and substantiate skill availability and scalability to help drive their growth agendas

Peer Intelligence

We help GICs benchmark against other GICs and/or service providers on multiple aspects, including cost, value addition, scope of services, engagement model type, and operating model type to assess the maturity of their models



Location Strategy and Optimization

We help enterprises/GICs in their location strategy and selection decisions, related to set-up, expansion, or consolidation of delivery centers by evaluating multiple location-specific factors, such as cost, talent, risk, and also help in building a financial case of the investment



Concentration Risk Assessment

We help GICs assess talent pool concentration risk in existing GICs/shared service locations and recommend ways to mitigate it, such as portfolio rebalancing and network optimization

Business Continuity Planning

We help GICs plan for business continuity along the critical dimensions of infrastructure, information systems, and human resources, as well as help assess the financial impact (revenue loss and cost of restoring delivery) of disruptive events

Recent research from Everest Group GIC & Shared Services Membership Reports

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Leading Innovation and Creating Value: The 2019 Imperative for GICs

As Global In-house Centers (GICs) continue to evolve and deliver value beyond arbitrage, supporting enterprises’ innovation agenda[...]
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Banking, Financial Services, & Insurance GICs: Gaining Status, Driving Results

Banking, Financial Services, and Insurance (BFSI) companies leverage different sourcing models based on their objectives [...]
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Webinar Deck: Is Your Shared Services Center / GIC Driving the Digital Agenda?

On October 16, Everest Group hosted a one-hour webinar titled, Is Your Shared Services Center / GIC Driving the Digital A[...]
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Engineering Services Global In-house Centers (GICs) In India: Focusing on Innovation to Drive Growth and Attain Global Leadership

The Engineering Services (ES) global sourcing market continues to evol[...]
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