Change management is a work in progress for most GBS organizations. When enterprises move to a Global Business Services (GBS) platform, the amount of change can be substantial, impacting the business from processes and policies to technology and relationships. And this is not always managed in an effective and/or efficient manner.

In this first-of-its-kind research, the GBS State of the Play survey aims to understand how GBS organizations approach change management. This survey covered 58 leading GBS organizations across the globe to uncover several strategic and operational aspects of GBS change management practices spanning maturity, drivers, operating model, scope of work, time of involvement, staffing and talent model, governance mechanisms, approach to measure outcomes, and fund change management competency within the GBS.

If you are currently not a client, get a taste of the benefits that our members receive. Fill out the form below to receive our upcoming report, State of Play in GBS Change Management, and we will send you a copy of the report as soon as it is released.