Enterprise Pulse 2022: Solving the Talent Conundrum Around Availability, Attrition, and Reskilling of the Workforce
Market Report

2 Jun 2022
by Yugal Joshi, Pranati Dave, Suseel Menon, Praharsh Srivastava, Priyanshi Gupta

Technology service providers have shown considerable improvements in their commercials, client management, value add and innovation, and strategic partnerships, increasing enterprises’ overall satisfaction levels from 70% in 2020 to 75% in 2021. However, talent management has emerged as a major reason of enterprises’ dissatisfaction with technology service providers. Enterprises are not satisfied with technology service providers in terms of ensuring talent availability based on their requirements, investing in L&D, and handling attrition. Attrition has become a major problem for technology service providers and is impacting project timelines, costs, and quality. Enterprises are finding it hard to replace talent, and frequent replacements are hampering knowledge management.

This report is based on insights from 496 structured interviews with enterprises that were suggested as references by the 90 global technology service providers assessed in this report. The study summarizes the views of various enterprises on the capabilities of their technology service providers across information technology services. The report also captures quantitative and qualitative insights across enterprises’ digital agendas.

Scope

All industries and geographies

Contents

In this report, we share:

  • Enterprises’ satisfaction levels across years, geographies, and industries
  • Reasons for enterprise satisfaction and dissatisfaction with technology service providers
  • Enterprises’ business and technology priorities
  • Enterprise perceptions of individual technology service providers
  • Enterprise expectations from technology service providers

Membership(s)

Application Services

Banking and Financial Services Information Technology

Cloud and Infrastructure Services

Cybersecurity

Data & Analytics

Digital Services

Digital Workplace

Enterprise Platform Services (EPS)

Healthcare Payer and Provider Information Technology

Insurance Information Technology

Life Sciences Information Technology

Sourcing and Vendor Management

 

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